Lyro: languages, channels, refund procedures and new merchant reports

Evidence states that moved

• OrdersVendor-documented→External report
• ReturnsNot established→Vendor-documented
• Channel · EmailNot established→External report
• Channel · WhatsAppNot established→Vendor-documented
• Channel · Social messagingNot established→External report

Claims added

• Documented capabilities

  A German merchant wrote that Lyro answers their emails, social media messages and website live chats.Independent report

  Tidio Live Chat and AI Chatbots reviews (Shopify App Store), review by Memas Dessert · 3 Oct 2026 · Claim ID lyro-strength-channels-merchant

• Documented capabilities

  A UK merchant wrote that Lyro can communicate in multiple languages, which mattered to their business.Independent report

  Tidio Live Chat and AI Chatbots reviews (Shopify App Store), review by Attilus Caviar · 3 Oct 2026 · Claim ID lyro-strength-languages-merchant

• Limitations and implementation conditions

  Tidio documents that on email Lyro answers only the first message of a ticket thread; if the customer replies, the thread stays open and a human agent has to respond.Vendor-reported

  Lyro - the conversational AI agent (Tidio Help Center) · 3 Oct 2026 · Claim ID lyro-weak-email-first-reply

• Limitations and implementation conditions

  A US merchant three months on the app wrote that order tracking did not work and that Lyro gave random information that matched none of the 30 questions and answers and FAQ links it had been given.Independent report

  Tidio Live Chat and AI Chatbots reviews (Shopify App Store), review by GOTHAM'S LEGACY · 3 Oct 2026 · Claim ID lyro-weak-merchant-random-answers

• Orders · independent report

  A UK merchant two years on the app wrote that, with Actions, customers can check the delivery status of their orders through Lyro.Independent report

  Tidio Live Chat and AI Chatbots reviews (Shopify App Store), review by Attilus Caviar · 3 Oct 2026 · Claim ID lyro-fit-orders-ind-1

• Orders · independent report

  A US Shopify merchant wrote that Lyro handles the bulk of repetitive questions about shipping and orders, keeping their support inbox cleaner.Independent report

  Tidio Live Chat and AI Chatbots reviews (Shopify App Store), review by Hummus Fit · 3 Oct 2026 · Claim ID lyro-fit-orders-ind-2

• Returns · vendor capability

  Tidio documents Procedures, step-by-step workflows Lyro follows for a specific situation, naming refund requests as the example; a step can call the merchant's systems through Actions or create a ticket for the team.Vendor-reported

  Lyro - the conversational AI agent (Tidio Help Center) · 3 Oct 2026 · Claim ID lyro-fit-returns-vendor

• Product information · Languages

  Tidio lists 48 supported languages for Lyro, says it detects the customer's language and replies in it natively rather than translating through English, and lets a business restrict Lyro to a chosen subset with a default fallback language.Vendor-reported

  Lyro Multilanguage support (Tidio Help Center) · 3 Oct 2026 · Claim ID lyro-cmp-languages

Claims edited

• Product information · Channels

  Tidio [removed:] defines a billable conversation as a customer[added:] documents [removed:] interaction[added:] Lyro [removed:] initiated[added:] answering [removed:] through[added:] on [removed:] any[added:] the [removed:] channel[added:] website [removed:] integrated[added:] chat [removed:] with[added:] widget [removed:] Tidio[added:] by [removed:] that[added:] default, [removed:] gets[added:] and [removed:] at[added:] optionally [removed:] least[added:] on [removed:] one[added:] Facebook [removed:] reply[added:] Messenger, [removed:] from[added:] Instagram [removed:] the[added:] and [removed:] agent,[added:] WhatsApp [removed:] but[added:] once [removed:] does[added:] those [removed:] not[added:] are [removed:] enumerate[added:] integrated [removed:] the[added:] with [removed:] individual[added:] Tidio, [removed:] channels[added:] and on [removed:] its[added:] incoming [removed:] Lyro[added:] email [removed:] or[added:] tickets [removed:] pricing[added:] from [removed:] pages.[added:] connected mailboxes.

  source

  Tidio pricing → Lyro - the conversational AI agent (Tidio Help Center)

  source link

  https://www.tidio.com/pricing/ → https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent

  check date

  20 Sept 2026 → 3 Oct 2026

  Claim ID

  lyro-cmp-channels

Claims removed

• Limitations and implementation conditions

  [removed:] No list of supported languages for Lyro was found on the vendor's public Lyro or pricing pages, so multilingual coverage cannot be verified from published sources.Editorial assessment

  Editorial assessment of Tidio's public Lyro pages on 20 September 2026 · 20 Sept 2026 · Claim ID lyro-weak-no-language-list

Descriptive fields

Facts last checked

20 Sept 2026 → 3 Oct 2026

Notes

Orders

[removed:] No[added:] Two [removed:] independent[added:] merchant [removed:] report[added:] reviews [removed:] of[added:] describe Lyro [removed:] executing[added:] answering [removed:] order-status[added:] order [removed:] or[added:] and [removed:] order-modification[added:] delivery-status [removed:] actions[added:] questions; [removed:] was[added:] neither [removed:] found;[added:] says [added:] how the [removed:] capability[added:] store [removed:] rests[added:] connected [removed:] on[added:] its [removed:] vendor[added:] order [removed:] description[added:] data. [removed:] alone.[added:] A 2024 review reporting that order tracking did not work is listed under weaknesses rather than here, because it does not make clear whether the tracking it meant was Lyro's.

Returns

[added:] No independent report of Lyro handling a return or refund was found. The vendor's own handoff examples also show refund and cancellation requests escalated to a human, so how much of a refund flow Lyro completes depends on how the merchant configures it.

Rows that now cite different claims

• Channel · Email Cites nothing → lyro-cmp-channels, lyro-strength-channels-merchant
• Channel · WhatsApp Cites nothing → lyro-cmp-channels
• Channel · Social messaging Cites nothing → lyro-cmp-channels, lyro-strength-channels-merchant

Byline

The record's researcher or fact-checker changed.