# AI Agent Reviews

> Compare AI customer service agents on the evidence, split by industry and business size. See which agent handles your kind of customer problems, and inspect the source type and check date behind every claim.

Every claim carries a sourceType (vendor-reported | independent-report | editorial-assessment | unknown), a sourceUrl, and a checkedAt date. testedPerformance is always "not-yet-tested" in this version; no record contains a score. Fit verdicts (good | poor | unknown) are derived from cited evidence by the rubric on the methodology page.

## Agents (Markdown records)

- [Ada](https://ai-agent.review/agents/ada.md): An AI customer service platform for teams connecting support conversations to their knowledge, business systems and human support teams.
- [Agentforce](https://ai-agent.review/agents/agentforce.md): Salesforce’s customer-facing Service Agent offering, connecting support conversations to Salesforce knowledge, customer records and configured business actions.
- [Breeze Customer Agent](https://ai-agent.review/agents/hubspot-breeze.md): HubSpot's AI support agent that answers customer conversations inside the HubSpot help desk and charges per resolved conversation.
- [Crescendo](https://ai-agent.review/agents/crescendo.md): Crescendo is a managed customer-experience service that combines AI agents with the vendor's own human support staff, sold to companies that want to outsource all or part of a customer support operation.
- [Decagon](https://ai-agent.review/agents/decagon.md): An AI agent platform for customer-service workflows across chat, email and voice.
- [Fin](https://ai-agent.review/agents/fin.md): A customer-service AI agent that answers from support content and runs configured workflows in Intercom or a connected help desk.
- [Five9](https://ai-agent.review/agents/five9.md): Five9 AI Agents is the vendor's autonomous voice and digital self-service capability inside its cloud contact-centre platform.
- [Forethought](https://ai-agent.review/agents/forethought.md): Forethought is a customer-service AI agent platform, now owned by Zendesk, that automates ticket resolution, triage and agent assistance across chat, email, voice and Slack.
- [Freddy AI Agent](https://ai-agent.review/agents/freddy-ai.md): Freddy AI Agent is Freshworks' customer-facing AI agent for Freshdesk, bundled into every Freshdesk plan and metered by conversation session.
- [Genesys Cloud CX](https://ai-agent.review/agents/genesys-cloud-cx.md): The AI agent and virtual agent layer inside Genesys Cloud CX, used to automate customer-service conversations across voice and digital channels.
- [Gorgias AI Agent](https://ai-agent.review/agents/gorgias.md): An AI support agent built into the Gorgias ecommerce help desk that answers customer messages and executes order, return and subscription actions for online brands.
- [Kore.ai](https://ai-agent.review/agents/kore-ai.md): An enterprise agentic-AI platform whose "AI for Service" offering runs automated voice and chat customer-service agents and agent-assist tooling inside contact centres.
- [LivePerson](https://ai-agent.review/agents/liveperson.md): LivePerson's Conversational Cloud builds LLM-based AI agents that handle customer-service conversations across messaging and voice channels with handoff to human agents.
- [Lyro](https://ai-agent.review/agents/lyro.md): Tidio's AI customer-service agent, which answers customer questions from a business's own support content across the channels connected to Tidio.
- [NiCE Cognigy](https://ai-agent.review/agents/nice-cognigy.md): An enterprise conversational and agentic AI platform used to build and run AI agents that handle customer-service interactions across voice and chat channels.
- [NiCE CXone](https://ai-agent.review/agents/nice-cxone.md): The customer-service AI agent capability inside NiCE's CXone platform, covering voice and digital self-service agents now marketed under the NiCE Cognigy brand.
- [PolyAI](https://ai-agent.review/agents/polyai.md): PolyAI is an enterprise conversational AI platform whose primary product is a voice agent that answers inbound contact-centre phone calls, with additional chat, SMS and email channels.
- [Sierra](https://ai-agent.review/agents/sierra.md): A platform for building customer-service agents across voice, chat, email and messaging.
- [Sprinklr](https://ai-agent.review/agents/sprinklr.md): Sprinklr AI Agents is the automated customer-service agent capability built into the Sprinklr Service contact-center product.
- [Talkdesk](https://ai-agent.review/agents/talkdesk.md): Talkdesk Autopilot is the AI agent layer of the Talkdesk contact-centre platform, designed to resolve customer requests autonomously across voice and digital channels.
- [Yellow.ai](https://ai-agent.review/agents/yellow-ai.md): A conversational AI platform whose customer-service agent handles support conversations over chat, voice and email for mid-market and enterprise teams.
- [Zendesk AI Agents](https://ai-agent.review/agents/zendesk-ai-agents.md): Customer-service AI agents connected to Zendesk knowledge, ticketing, and configured business workflows.

## Shortlists by business size and industry (Markdown records)

The portal publishes no score and names no winner. A shortlist groups the catalogue by what the cited sources establish for one segment: reported by an outside source, then vendor-documented only, then a documented limitation, then nothing published. Order within a group is alphabetical. Groups are derived at build time and describe the evidence, not the products. Rule: https://ai-agent.review/methodology#shortlists

- [What is the best AI agent for customer service?](https://ai-agent.review/best-ai-agent-for-customer-service.md): every shortlist, with the grouping rule.
- [What is the best AI customer service agent for a small business?](https://ai-agent.review/best-ai-agent-for-customer-service/small.md)
- [What is the best AI customer service agent for a mid-market company?](https://ai-agent.review/best-ai-agent-for-customer-service/mid-market.md)
- [What is the best AI customer service agent for an enterprise?](https://ai-agent.review/best-ai-agent-for-customer-service/enterprise.md)
- [What is the best AI customer service agent for e-commerce and retail?](https://ai-agent.review/best-ai-agent-for-customer-service/retail-ecommerce.md)
- [What is the best AI customer service agent for financial services?](https://ai-agent.review/best-ai-agent-for-customer-service/financial-services.md)
- [What is the best AI customer service agent for telecoms?](https://ai-agent.review/best-ai-agent-for-customer-service/telecommunications.md)
- [What is the best AI customer service agent for travel and hospitality?](https://ai-agent.review/best-ai-agent-for-customer-service/travel-hospitality.md)
- [What is the best AI customer service agent for healthcare?](https://ai-agent.review/best-ai-agent-for-customer-service/healthcare.md)
- [What is the best AI customer service agent for the public sector?](https://ai-agent.review/best-ai-agent-for-customer-service/public-sector.md)
- [What is the best AI customer service agent for logistics and delivery?](https://ai-agent.review/best-ai-agent-for-customer-service/logistics-delivery.md)

## Comparisons (Markdown records)

- https://ai-agent.review/compare/ada-vs-agentforce.md
- https://ai-agent.review/compare/ada-vs-crescendo.md
- https://ai-agent.review/compare/ada-vs-decagon.md
- https://ai-agent.review/compare/ada-vs-fin.md
- https://ai-agent.review/compare/ada-vs-five9.md
- https://ai-agent.review/compare/ada-vs-forethought.md
- https://ai-agent.review/compare/ada-vs-freddy-ai.md
- https://ai-agent.review/compare/ada-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/ada-vs-gorgias.md
- https://ai-agent.review/compare/ada-vs-hubspot-breeze.md
- https://ai-agent.review/compare/ada-vs-kore-ai.md
- https://ai-agent.review/compare/ada-vs-liveperson.md
- https://ai-agent.review/compare/ada-vs-lyro.md
- https://ai-agent.review/compare/ada-vs-nice-cognigy.md
- https://ai-agent.review/compare/ada-vs-nice-cxone.md
- https://ai-agent.review/compare/ada-vs-polyai.md
- https://ai-agent.review/compare/ada-vs-sierra.md
- https://ai-agent.review/compare/ada-vs-sprinklr.md
- https://ai-agent.review/compare/ada-vs-talkdesk.md
- https://ai-agent.review/compare/ada-vs-yellow-ai.md
- https://ai-agent.review/compare/ada-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/agentforce-vs-crescendo.md
- https://ai-agent.review/compare/agentforce-vs-decagon.md
- https://ai-agent.review/compare/agentforce-vs-fin.md
- https://ai-agent.review/compare/agentforce-vs-five9.md
- https://ai-agent.review/compare/agentforce-vs-forethought.md
- https://ai-agent.review/compare/agentforce-vs-freddy-ai.md
- https://ai-agent.review/compare/agentforce-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/agentforce-vs-gorgias.md
- https://ai-agent.review/compare/agentforce-vs-hubspot-breeze.md
- https://ai-agent.review/compare/agentforce-vs-kore-ai.md
- https://ai-agent.review/compare/agentforce-vs-liveperson.md
- https://ai-agent.review/compare/agentforce-vs-lyro.md
- https://ai-agent.review/compare/agentforce-vs-nice-cognigy.md
- https://ai-agent.review/compare/agentforce-vs-nice-cxone.md
- https://ai-agent.review/compare/agentforce-vs-polyai.md
- https://ai-agent.review/compare/agentforce-vs-sierra.md
- https://ai-agent.review/compare/agentforce-vs-sprinklr.md
- https://ai-agent.review/compare/agentforce-vs-talkdesk.md
- https://ai-agent.review/compare/agentforce-vs-yellow-ai.md
- https://ai-agent.review/compare/agentforce-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/crescendo-vs-decagon.md
- https://ai-agent.review/compare/crescendo-vs-fin.md
- https://ai-agent.review/compare/crescendo-vs-five9.md
- https://ai-agent.review/compare/crescendo-vs-forethought.md
- https://ai-agent.review/compare/crescendo-vs-freddy-ai.md
- https://ai-agent.review/compare/crescendo-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/crescendo-vs-gorgias.md
- https://ai-agent.review/compare/crescendo-vs-hubspot-breeze.md
- https://ai-agent.review/compare/crescendo-vs-kore-ai.md
- https://ai-agent.review/compare/crescendo-vs-liveperson.md
- https://ai-agent.review/compare/crescendo-vs-lyro.md
- https://ai-agent.review/compare/crescendo-vs-nice-cognigy.md
- https://ai-agent.review/compare/crescendo-vs-nice-cxone.md
- https://ai-agent.review/compare/crescendo-vs-polyai.md
- https://ai-agent.review/compare/crescendo-vs-sierra.md
- https://ai-agent.review/compare/crescendo-vs-sprinklr.md
- https://ai-agent.review/compare/crescendo-vs-talkdesk.md
- https://ai-agent.review/compare/crescendo-vs-yellow-ai.md
- https://ai-agent.review/compare/crescendo-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/decagon-vs-fin.md
- https://ai-agent.review/compare/decagon-vs-five9.md
- https://ai-agent.review/compare/decagon-vs-forethought.md
- https://ai-agent.review/compare/decagon-vs-freddy-ai.md
- https://ai-agent.review/compare/decagon-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/decagon-vs-gorgias.md
- https://ai-agent.review/compare/decagon-vs-hubspot-breeze.md
- https://ai-agent.review/compare/decagon-vs-kore-ai.md
- https://ai-agent.review/compare/decagon-vs-liveperson.md
- https://ai-agent.review/compare/decagon-vs-lyro.md
- https://ai-agent.review/compare/decagon-vs-nice-cognigy.md
- https://ai-agent.review/compare/decagon-vs-nice-cxone.md
- https://ai-agent.review/compare/decagon-vs-polyai.md
- https://ai-agent.review/compare/decagon-vs-sierra.md
- https://ai-agent.review/compare/decagon-vs-sprinklr.md
- https://ai-agent.review/compare/decagon-vs-talkdesk.md
- https://ai-agent.review/compare/decagon-vs-yellow-ai.md
- https://ai-agent.review/compare/decagon-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/fin-vs-five9.md
- https://ai-agent.review/compare/fin-vs-forethought.md
- https://ai-agent.review/compare/fin-vs-freddy-ai.md
- https://ai-agent.review/compare/fin-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/fin-vs-gorgias.md
- https://ai-agent.review/compare/fin-vs-hubspot-breeze.md
- https://ai-agent.review/compare/fin-vs-kore-ai.md
- https://ai-agent.review/compare/fin-vs-liveperson.md
- https://ai-agent.review/compare/fin-vs-lyro.md
- https://ai-agent.review/compare/fin-vs-nice-cognigy.md
- https://ai-agent.review/compare/fin-vs-nice-cxone.md
- https://ai-agent.review/compare/fin-vs-polyai.md
- https://ai-agent.review/compare/fin-vs-sierra.md
- https://ai-agent.review/compare/fin-vs-sprinklr.md
- https://ai-agent.review/compare/fin-vs-talkdesk.md
- https://ai-agent.review/compare/fin-vs-yellow-ai.md
- https://ai-agent.review/compare/fin-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/five9-vs-forethought.md
- https://ai-agent.review/compare/five9-vs-freddy-ai.md
- https://ai-agent.review/compare/five9-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/five9-vs-gorgias.md
- https://ai-agent.review/compare/five9-vs-hubspot-breeze.md
- https://ai-agent.review/compare/five9-vs-kore-ai.md
- https://ai-agent.review/compare/five9-vs-liveperson.md
- https://ai-agent.review/compare/five9-vs-lyro.md
- https://ai-agent.review/compare/five9-vs-nice-cognigy.md
- https://ai-agent.review/compare/five9-vs-nice-cxone.md
- https://ai-agent.review/compare/five9-vs-polyai.md
- https://ai-agent.review/compare/five9-vs-sierra.md
- https://ai-agent.review/compare/five9-vs-sprinklr.md
- https://ai-agent.review/compare/five9-vs-talkdesk.md
- https://ai-agent.review/compare/five9-vs-yellow-ai.md
- https://ai-agent.review/compare/five9-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/forethought-vs-freddy-ai.md
- https://ai-agent.review/compare/forethought-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/forethought-vs-gorgias.md
- https://ai-agent.review/compare/forethought-vs-hubspot-breeze.md
- https://ai-agent.review/compare/forethought-vs-kore-ai.md
- https://ai-agent.review/compare/forethought-vs-liveperson.md
- https://ai-agent.review/compare/forethought-vs-lyro.md
- https://ai-agent.review/compare/forethought-vs-nice-cognigy.md
- https://ai-agent.review/compare/forethought-vs-nice-cxone.md
- https://ai-agent.review/compare/forethought-vs-polyai.md
- https://ai-agent.review/compare/forethought-vs-sierra.md
- https://ai-agent.review/compare/forethought-vs-sprinklr.md
- https://ai-agent.review/compare/forethought-vs-talkdesk.md
- https://ai-agent.review/compare/forethought-vs-yellow-ai.md
- https://ai-agent.review/compare/forethought-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/freddy-ai-vs-genesys-cloud-cx.md
- https://ai-agent.review/compare/freddy-ai-vs-gorgias.md
- https://ai-agent.review/compare/freddy-ai-vs-hubspot-breeze.md
- https://ai-agent.review/compare/freddy-ai-vs-kore-ai.md
- https://ai-agent.review/compare/freddy-ai-vs-liveperson.md
- https://ai-agent.review/compare/freddy-ai-vs-lyro.md
- https://ai-agent.review/compare/freddy-ai-vs-nice-cognigy.md
- https://ai-agent.review/compare/freddy-ai-vs-nice-cxone.md
- https://ai-agent.review/compare/freddy-ai-vs-polyai.md
- https://ai-agent.review/compare/freddy-ai-vs-sierra.md
- https://ai-agent.review/compare/freddy-ai-vs-sprinklr.md
- https://ai-agent.review/compare/freddy-ai-vs-talkdesk.md
- https://ai-agent.review/compare/freddy-ai-vs-yellow-ai.md
- https://ai-agent.review/compare/freddy-ai-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-gorgias.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-hubspot-breeze.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-kore-ai.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-liveperson.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-lyro.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-nice-cognigy.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-nice-cxone.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-polyai.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-sierra.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-sprinklr.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-talkdesk.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-yellow-ai.md
- https://ai-agent.review/compare/genesys-cloud-cx-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/gorgias-vs-hubspot-breeze.md
- https://ai-agent.review/compare/gorgias-vs-kore-ai.md
- https://ai-agent.review/compare/gorgias-vs-liveperson.md
- https://ai-agent.review/compare/gorgias-vs-lyro.md
- https://ai-agent.review/compare/gorgias-vs-nice-cognigy.md
- https://ai-agent.review/compare/gorgias-vs-nice-cxone.md
- https://ai-agent.review/compare/gorgias-vs-polyai.md
- https://ai-agent.review/compare/gorgias-vs-sierra.md
- https://ai-agent.review/compare/gorgias-vs-sprinklr.md
- https://ai-agent.review/compare/gorgias-vs-talkdesk.md
- https://ai-agent.review/compare/gorgias-vs-yellow-ai.md
- https://ai-agent.review/compare/gorgias-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/hubspot-breeze-vs-kore-ai.md
- https://ai-agent.review/compare/hubspot-breeze-vs-liveperson.md
- https://ai-agent.review/compare/hubspot-breeze-vs-lyro.md
- https://ai-agent.review/compare/hubspot-breeze-vs-nice-cognigy.md
- https://ai-agent.review/compare/hubspot-breeze-vs-nice-cxone.md
- https://ai-agent.review/compare/hubspot-breeze-vs-polyai.md
- https://ai-agent.review/compare/hubspot-breeze-vs-sierra.md
- https://ai-agent.review/compare/hubspot-breeze-vs-sprinklr.md
- https://ai-agent.review/compare/hubspot-breeze-vs-talkdesk.md
- https://ai-agent.review/compare/hubspot-breeze-vs-yellow-ai.md
- https://ai-agent.review/compare/hubspot-breeze-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/kore-ai-vs-liveperson.md
- https://ai-agent.review/compare/kore-ai-vs-lyro.md
- https://ai-agent.review/compare/kore-ai-vs-nice-cognigy.md
- https://ai-agent.review/compare/kore-ai-vs-nice-cxone.md
- https://ai-agent.review/compare/kore-ai-vs-polyai.md
- https://ai-agent.review/compare/kore-ai-vs-sierra.md
- https://ai-agent.review/compare/kore-ai-vs-sprinklr.md
- https://ai-agent.review/compare/kore-ai-vs-talkdesk.md
- https://ai-agent.review/compare/kore-ai-vs-yellow-ai.md
- https://ai-agent.review/compare/kore-ai-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/liveperson-vs-lyro.md
- https://ai-agent.review/compare/liveperson-vs-nice-cognigy.md
- https://ai-agent.review/compare/liveperson-vs-nice-cxone.md
- https://ai-agent.review/compare/liveperson-vs-polyai.md
- https://ai-agent.review/compare/liveperson-vs-sierra.md
- https://ai-agent.review/compare/liveperson-vs-sprinklr.md
- https://ai-agent.review/compare/liveperson-vs-talkdesk.md
- https://ai-agent.review/compare/liveperson-vs-yellow-ai.md
- https://ai-agent.review/compare/liveperson-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/lyro-vs-nice-cognigy.md
- https://ai-agent.review/compare/lyro-vs-nice-cxone.md
- https://ai-agent.review/compare/lyro-vs-polyai.md
- https://ai-agent.review/compare/lyro-vs-sierra.md
- https://ai-agent.review/compare/lyro-vs-sprinklr.md
- https://ai-agent.review/compare/lyro-vs-talkdesk.md
- https://ai-agent.review/compare/lyro-vs-yellow-ai.md
- https://ai-agent.review/compare/lyro-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/nice-cognigy-vs-nice-cxone.md
- https://ai-agent.review/compare/nice-cognigy-vs-polyai.md
- https://ai-agent.review/compare/nice-cognigy-vs-sierra.md
- https://ai-agent.review/compare/nice-cognigy-vs-sprinklr.md
- https://ai-agent.review/compare/nice-cognigy-vs-talkdesk.md
- https://ai-agent.review/compare/nice-cognigy-vs-yellow-ai.md
- https://ai-agent.review/compare/nice-cognigy-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/nice-cxone-vs-polyai.md
- https://ai-agent.review/compare/nice-cxone-vs-sierra.md
- https://ai-agent.review/compare/nice-cxone-vs-sprinklr.md
- https://ai-agent.review/compare/nice-cxone-vs-talkdesk.md
- https://ai-agent.review/compare/nice-cxone-vs-yellow-ai.md
- https://ai-agent.review/compare/nice-cxone-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/polyai-vs-sierra.md
- https://ai-agent.review/compare/polyai-vs-sprinklr.md
- https://ai-agent.review/compare/polyai-vs-talkdesk.md
- https://ai-agent.review/compare/polyai-vs-yellow-ai.md
- https://ai-agent.review/compare/polyai-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/sierra-vs-sprinklr.md
- https://ai-agent.review/compare/sierra-vs-talkdesk.md
- https://ai-agent.review/compare/sierra-vs-yellow-ai.md
- https://ai-agent.review/compare/sierra-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/sprinklr-vs-talkdesk.md
- https://ai-agent.review/compare/sprinklr-vs-yellow-ai.md
- https://ai-agent.review/compare/sprinklr-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/talkdesk-vs-yellow-ai.md
- https://ai-agent.review/compare/talkdesk-vs-zendesk-ai-agents.md
- https://ai-agent.review/compare/yellow-ai-vs-zendesk-ai-agents.md

## Product positioning

- [Product positioning](https://ai-agent.review/positioning.md): Qualitative editorial categories for product focus and breadth, with sources and check dates. These are not performance rankings or revenue measurements.

## Methodology

- https://ai-agent.review/methodology