ChangelogRelease 2Published
Channels and help desks become evidence rows, and records gain bylines
Structure
Every profile now says, row by row, which customer channels and which help desks the cited sources document each AI agent working with, in the same four evidence states as workflows and industries. The rows cite claims the records already carried: no claim was added, edited or removed. Records also gained the fields that name who researched them and who fact-checked them; no byline is published until named people hold those roles. Notes the profiles carried before launch now live in this changelog.
What changed
22 agents · 141 evidence states moved
Evidence states that moved
Each state is derived from the cited claims by the published rubric, before and after this release. A state is a statement about the evidence, never a score.
| Agent | Row | Before → After |
|---|---|---|
| Ada | Channel · Web and in-app chat | Not established→Vendor-documented |
| Ada | Channel · Email | Not established→Vendor-documented |
| Ada | Channel · Voice and phone | Not established→Vendor-documented |
| Ada | Channel · Social messaging | Not established→Vendor-documented |
| Ada | Help desk · Zendesk | Not established→Vendor-documented |
| Ada | Help desk · Salesforce | Not established→Vendor-documented |
| Ada | Help desk · ServiceNow | Not established→Vendor-documented |
| Ada | Help desk · Freshdesk | Not established→Vendor-documented |
| Ada | Help desk · Help Scout | Not established→Vendor-documented |
| Agentforce | Channel · Web and in-app chat | Not established→Vendor-documented |
| Agentforce | Channel · Voice and phone | Not established→Vendor-documented |
| Agentforce | Help desk · Salesforce | Not established→Vendor-documented |
| Breeze Customer Agent | Channel · Web and in-app chat | Not established→Vendor-documented |
| Breeze Customer Agent | Channel · Email | Not established→Vendor-documented |
| Breeze Customer Agent | Channel · Voice and phone | Not established→Vendor-documented |
| Breeze Customer Agent | Channel · WhatsApp | Not established→Vendor-documented |
| Breeze Customer Agent | Channel · Social messaging | Not established→Vendor-documented |
| Breeze Customer Agent | Help desk · HubSpot | Not established→Vendor-documented |
| Crescendo | Channel · Web and in-app chat | Not established→Vendor-documented |
| Crescendo | Channel · Email | Not established→Vendor-documented |
| Crescendo | Channel · Voice and phone | Not established→Vendor-documented |
| Crescendo | Channel · SMS | Not established→Vendor-documented |
| Crescendo | Channel · WhatsApp | Not established→Vendor-documented |
| Crescendo | Help desk · Zendesk | Not established→Vendor-documented |
| Crescendo | Help desk · Salesforce | Not established→Vendor-documented |
| Crescendo | Help desk · Freshdesk | Not established→Vendor-documented |
| Crescendo | Help desk · Intercom | Not established→Vendor-documented |
| Crescendo | Help desk · HubSpot | Not established→Vendor-documented |
| Crescendo | Help desk · Kustomer | Not established→Vendor-documented |
| Crescendo | Help desk · Gorgias | Not established→Vendor-documented |
| Crescendo | Help desk · Front | Not established→Vendor-documented |
| Decagon | Channel · Web and in-app chat | Not established→Vendor-documented |
| Decagon | Channel · Email | Not established→Vendor-documented |
| Decagon | Channel · Voice and phone | Not established→Vendor-documented |
| Decagon | Channel · SMS | Not established→Vendor-documented |
| Decagon | Help desk · Zendesk | Not established→Vendor-documented |
| Decagon | Help desk · Salesforce | Not established→Vendor-documented |
| Decagon | Help desk · Intercom | Not established→Vendor-documented |
| Fin | Channel · Web and in-app chat | Not established→Vendor-documented |
| Fin | Channel · Email | Not established→Vendor-documented |
| Fin | Channel · SMS | Not established→Vendor-documented |
| Fin | Channel · WhatsApp | Not established→Vendor-documented |
| Fin | Channel · Social messaging | Not established→Vendor-documented |
| Fin | Help desk · Zendesk | Not established→Vendor-documented |
| Fin | Help desk · Salesforce | Not established→Vendor-documented |
| Fin | Help desk · Freshdesk | Not established→Vendor-documented |
| Fin | Help desk · Intercom | Not established→Vendor-documented |
| Fin | Help desk · HubSpot | Not established→Vendor-documented |
| Five9 | Channel · Web and in-app chat | Not established→Vendor-documented |
| Five9 | Channel · Voice and phone | Not established→Vendor-documented |
| Five9 | Channel · Social messaging | Not established→Vendor-documented |
| Forethought | Channel · Web and in-app chat | Not established→Vendor-documented |
| Forethought | Channel · Email | Not established→Vendor-documented |
| Forethought | Channel · Voice and phone | Not established→Vendor-documented |
| Forethought | Channel · SMS | Not established→Vendor-documented |
| Forethought | Help desk · Zendesk | Not established→Vendor-documented |
| Forethought | Help desk · Salesforce | Not established→Vendor-documented |
| Forethought | Help desk · ServiceNow | Not established→Vendor-documented |
| Forethought | Help desk · Freshdesk | Not established→Vendor-documented |
| Forethought | Help desk · Intercom | Not established→Vendor-documented |
| Forethought | Help desk · HubSpot | Not established→Vendor-documented |
| Forethought | Help desk · Kustomer | Not established→Vendor-documented |
| Forethought | Help desk · Gorgias | Not established→Vendor-documented |
| Forethought | Help desk · Gladly | Not established→Vendor-documented |
| Forethought | Help desk · Help Scout | Not established→Vendor-documented |
| Forethought | Help desk · Front | Not established→Vendor-documented |
| Forethought | Help desk · Microsoft Dynamics 365 | Not established→Vendor-documented |
| Freddy AI Agent | Channel · Email | Not established→Vendor-documented |
| Freddy AI Agent | Help desk · Freshdesk | Not established→Vendor-documented |
| Genesys Cloud CX | Channel · Web and in-app chat | Not established→Vendor-documented |
| Genesys Cloud CX | Channel · Voice and phone | Not established→Vendor-documented |
| Genesys Cloud CX | Channel · WhatsApp | Not established→Vendor-documented |
| Genesys Cloud CX | Channel · Social messaging | Not established→Vendor-documented |
| Gorgias AI Agent | Channel · Web and in-app chat | Not established→Vendor-documented |
| Gorgias AI Agent | Channel · Email | Not established→Vendor-documented |
| Gorgias AI Agent | Channel · SMS | Not established→Vendor-documented |
| Gorgias AI Agent | Channel · WhatsApp | Not established→Vendor-documented |
| Gorgias AI Agent | Channel · Social messaging | Not established→Vendor-documented |
| Gorgias AI Agent | Help desk · Gorgias | Not established→Vendor-documented |
| Kore.ai | Channel · Web and in-app chat | Not established→Vendor-documented |
| Kore.ai | Channel · Email | Not established→Vendor-documented |
| Kore.ai | Channel · Voice and phone | Not established→Vendor-documented |
| Kore.ai | Channel · SMS | Not established→Vendor-documented |
| Kore.ai | Channel · WhatsApp | Not established→Vendor-documented |
| Kore.ai | Channel · Social messaging | Not established→Vendor-documented |
| Kore.ai | Help desk · Zendesk | Not established→Vendor-documented |
| Kore.ai | Help desk · Salesforce | Not established→Vendor-documented |
| Kore.ai | Help desk · ServiceNow | Not established→Vendor-documented |
| LivePerson | Channel · Voice and phone | Not established→Vendor-documented |
| LivePerson | Channel · SMS | Not established→Vendor-documented |
| LivePerson | Channel · WhatsApp | Not established→Vendor-documented |
| Lyro | Channel · Web and in-app chat | Not established→Vendor-documented |
| Lyro | Help desk · Zendesk | Not established→Vendor-documented |
| Lyro | Help desk · Salesforce | Not established→Vendor-documented |
| Lyro | Help desk · Intercom | Not established→Vendor-documented |
| NiCE Cognigy | Channel · Web and in-app chat | Not established→Vendor-documented |
| NiCE Cognigy | Channel · Voice and phone | Not established→Vendor-documented |
| NiCE Cognigy | Channel · SMS | Not established→Vendor-documented |
| NiCE Cognigy | Channel · WhatsApp | Not established→Vendor-documented |
| NiCE Cognigy | Channel · Social messaging | Not established→Vendor-documented |
| NiCE Cognigy | Help desk · Zendesk | Not established→Vendor-documented |
| NiCE Cognigy | Help desk · Salesforce | Not established→Vendor-documented |
| NiCE Cognigy | Help desk · Intercom | Not established→Vendor-documented |
| NiCE CXone | Channel · Web and in-app chat | Not established→Vendor-documented |
| NiCE CXone | Channel · Voice and phone | Not established→Vendor-documented |
| PolyAI | Channel · Web and in-app chat | Not established→Vendor-documented |
| PolyAI | Channel · Email | Not established→Vendor-documented |
| PolyAI | Channel · Voice and phone | Not established→Vendor-documented |
| PolyAI | Channel · SMS | Not established→Vendor-documented |
| PolyAI | Help desk · Zendesk | Not established→Vendor-documented |
| PolyAI | Help desk · Salesforce | Not established→Vendor-documented |
| PolyAI | Help desk · Gladly | Not established→Vendor-documented |
| Sierra | Channel · Web and in-app chat | Not established→Vendor-documented |
| Sierra | Channel · Email | Not established→Vendor-documented |
| Sierra | Channel · Voice and phone | Not established→Vendor-documented |
| Sierra | Channel · SMS | Not established→Vendor-documented |
| Sierra | Channel · WhatsApp | Not established→Vendor-documented |
| Sprinklr | Channel · Web and in-app chat | Not established→Vendor-documented |
| Sprinklr | Channel · Email | Not established→Vendor-documented |
| Sprinklr | Channel · Voice and phone | Not established→Vendor-documented |
| Sprinklr | Channel · Social messaging | Not established→Vendor-documented |
| Talkdesk | Channel · Email | Not established→Vendor-documented |
| Talkdesk | Channel · Voice and phone | Not established→Vendor-documented |
| Yellow.ai | Channel · Web and in-app chat | Not established→Vendor-documented |
| Yellow.ai | Channel · Email | Not established→Vendor-documented |
| Yellow.ai | Channel · Voice and phone | Not established→Vendor-documented |
| Yellow.ai | Channel · SMS | Not established→Vendor-documented |
| Yellow.ai | Channel · WhatsApp | Not established→Vendor-documented |
| Yellow.ai | Channel · Social messaging | Not established→Vendor-documented |
| Yellow.ai | Help desk · Zendesk | Not established→Vendor-documented |
| Yellow.ai | Help desk · Salesforce | Not established→Vendor-documented |
| Yellow.ai | Help desk · ServiceNow | Not established→Vendor-documented |
| Yellow.ai | Help desk · Freshdesk | Not established→Vendor-documented |
| Yellow.ai | Help desk · Intercom | Not established→Vendor-documented |
| Yellow.ai | Help desk · HubSpot | Not established→Vendor-documented |
| Yellow.ai | Help desk · Microsoft Dynamics 365 | Not established→Vendor-documented |
| Zendesk AI Agents | Channel · Web and in-app chat | Not established→Vendor-documented |
| Zendesk AI Agents | Channel · Email | Not established→Vendor-documented |
| Zendesk AI Agents | Channel · Voice and phone | Not established→Vendor-documented |
| Zendesk AI Agents | Channel · Social messaging | Not established→Vendor-documented |
| Zendesk AI Agents | Help desk · Zendesk | Not established→Vendor-documented |
Agent by agent
Evidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · ServiceNowNot established→Vendor-documented
- Help desk · FreshdeskNot established→Vendor-documented
- Help desk · Help ScoutNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → ada-channels
- Channel · Email Cites nothing → ada-channels
- Channel · Voice and phone Cites nothing → ada-channels
- Channel · Social messaging Cites nothing → ada-channels
- Help desk · Zendesk Cites nothing → ada-helpdesks
- Help desk · Salesforce Cites nothing → ada-helpdesks
- Help desk · ServiceNow Cites nothing → ada-helpdesks
- Help desk · Freshdesk Cites nothing → ada-helpdesks
- Help desk · Help Scout Cites nothing → ada-helpdesks
Agentforce
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → agentforce-channels
- Channel · Voice and phone Cites nothing → agentforce-channels
- Help desk · Salesforce Cites nothing → agentforce-deployment
Breeze Customer Agent
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · HubSpotNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → hubspot-breeze-cmp-channels
- Channel · Email Cites nothing → hubspot-breeze-cmp-channels
- Channel · Voice and phone Cites nothing → hubspot-breeze-cmp-channels
- Channel · WhatsApp Cites nothing → hubspot-breeze-cmp-channels
- Channel · Social messaging Cites nothing → hubspot-breeze-cmp-channels
- Help desk · HubSpot Cites nothing → hubspot-breeze-cmp-helpdesks
Crescendo
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · FreshdeskNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
- Help desk · HubSpotNot established→Vendor-documented
- Help desk · KustomerNot established→Vendor-documented
- Help desk · GorgiasNot established→Vendor-documented
- Help desk · FrontNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → crescendo-cmp-channels
- Channel · Email Cites nothing → crescendo-cmp-channels
- Channel · Voice and phone Cites nothing → crescendo-cmp-channels
- Channel · SMS Cites nothing → crescendo-cmp-channels
- Channel · WhatsApp Cites nothing → crescendo-cmp-channels
- Help desk · Zendesk Cites nothing → crescendo-cmp-helpdesks
- Help desk · Salesforce Cites nothing → crescendo-cmp-helpdesks
- Help desk · Freshdesk Cites nothing → crescendo-cmp-helpdesks
- Help desk · Intercom Cites nothing → crescendo-cmp-helpdesks
- Help desk · HubSpot Cites nothing → crescendo-cmp-helpdesks
- Help desk · Kustomer Cites nothing → crescendo-cmp-helpdesks
- Help desk · Gorgias Cites nothing → crescendo-cmp-helpdesks
- Help desk · Front Cites nothing → crescendo-cmp-helpdesks
Decagon
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → decagon-channels
- Channel · Email Cites nothing → decagon-channels
- Channel · Voice and phone Cites nothing → decagon-channels
- Channel · SMS Cites nothing → decagon-channels
- Help desk · Zendesk Cites nothing → decagon-helpdesks
- Help desk · Salesforce Cites nothing → decagon-helpdesks
- Help desk · Intercom Cites nothing → decagon-helpdesks
Evidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · FreshdeskNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
- Help desk · HubSpotNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → fin-channels
- Channel · Email Cites nothing → fin-channels
- Channel · SMS Cites nothing → fin-channels
- Channel · WhatsApp Cites nothing → fin-channels
- Channel · Social messaging Cites nothing → fin-channels
- Help desk · Zendesk Cites nothing → fin-helpdesks
- Help desk · Salesforce Cites nothing → fin-helpdesks
- Help desk · Freshdesk Cites nothing → fin-helpdesks
- Help desk · Intercom Cites nothing → fin-helpdesks
- Help desk · HubSpot Cites nothing → fin-helpdesks
Five9
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → five9-channels
- Channel · Voice and phone Cites nothing → five9-channels
- Channel · Social messaging Cites nothing → five9-channels
Forethought
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · ServiceNowNot established→Vendor-documented
- Help desk · FreshdeskNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
- Help desk · HubSpotNot established→Vendor-documented
- Help desk · KustomerNot established→Vendor-documented
- Help desk · GorgiasNot established→Vendor-documented
- Help desk · GladlyNot established→Vendor-documented
- Help desk · Help ScoutNot established→Vendor-documented
- Help desk · FrontNot established→Vendor-documented
- Help desk · Microsoft Dynamics 365Not established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → forethought-channels
- Channel · Email Cites nothing → forethought-channels
- Channel · Voice and phone Cites nothing → forethought-channels
- Channel · SMS Cites nothing → forethought-channels
- Help desk · Zendesk Cites nothing → forethought-helpdesks
- Help desk · Salesforce Cites nothing → forethought-helpdesks
- Help desk · ServiceNow Cites nothing → forethought-helpdesks
- Help desk · Freshdesk Cites nothing → forethought-helpdesks
- Help desk · Intercom Cites nothing → forethought-helpdesks
- Help desk · HubSpot Cites nothing → forethought-helpdesks
- Help desk · Kustomer Cites nothing → forethought-helpdesks
- Help desk · Gorgias Cites nothing → forethought-helpdesks
- Help desk · Gladly Cites nothing → forethought-helpdesks
- Help desk · Help Scout Cites nothing → forethought-helpdesks
- Help desk · Front Cites nothing → forethought-helpdesks
- Help desk · Microsoft Dynamics 365 Cites nothing → forethought-helpdesks
Freddy AI Agent
Current profileEvidence states that moved
- Channel · EmailNot established→Vendor-documented
- Help desk · FreshdeskNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Email Cites nothing → freddy-ai-channels
- Help desk · Freshdesk Cites nothing → freddy-ai-helpdesk
Genesys Cloud CX
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → genesys-cmp-channels
- Channel · Voice and phone Cites nothing → genesys-cmp-channels
- Channel · WhatsApp Cites nothing → genesys-cmp-channels
- Channel · Social messaging Cites nothing → genesys-cmp-channels
Gorgias AI Agent
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · GorgiasNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → gorgias-cmp-channels
- Channel · Email Cites nothing → gorgias-cmp-channels
- Channel · SMS Cites nothing → gorgias-cmp-channels
- Channel · WhatsApp Cites nothing → gorgias-cmp-channels
- Channel · Social messaging Cites nothing → gorgias-cmp-channels
- Help desk · Gorgias Cites nothing → gorgias-cmp-channels
Kore.ai
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · ServiceNowNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → kore-ai-cmp-channels
- Channel · Email Cites nothing → kore-ai-cmp-channels
- Channel · Voice and phone Cites nothing → kore-ai-cmp-channels
- Channel · SMS Cites nothing → kore-ai-cmp-channels
- Channel · WhatsApp Cites nothing → kore-ai-cmp-channels
- Channel · Social messaging Cites nothing → kore-ai-cmp-channels
- Help desk · Zendesk Cites nothing → kore-ai-cmp-helpdesks
- Help desk · Salesforce Cites nothing → kore-ai-cmp-helpdesks
- Help desk · ServiceNow Cites nothing → kore-ai-cmp-helpdesks
LivePerson
Current profileEvidence states that moved
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Voice and phone Cites nothing → liveperson-cmp-channels
- Channel · SMS Cites nothing → liveperson-cmp-channels
- Channel · WhatsApp Cites nothing → liveperson-cmp-channels
Lyro
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → lyro-cmp-deployment
- Help desk · Zendesk Cites nothing → lyro-cmp-helpdesks
- Help desk · Salesforce Cites nothing → lyro-cmp-helpdesks
- Help desk · Intercom Cites nothing → lyro-cmp-helpdesks
NiCE Cognigy
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → nice-cognigy-cmp-channels
- Channel · Voice and phone Cites nothing → nice-cognigy-cmp-channels
- Channel · SMS Cites nothing → nice-cognigy-cmp-channels
- Channel · WhatsApp Cites nothing → nice-cognigy-cmp-channels
- Channel · Social messaging Cites nothing → nice-cognigy-cmp-channels
- Help desk · Zendesk Cites nothing → nice-cognigy-cmp-helpdesks
- Help desk · Salesforce Cites nothing → nice-cognigy-cmp-helpdesks
- Help desk · Intercom Cites nothing → nice-cognigy-cmp-helpdesks
NiCE CXone
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → nice-cxone-scale-claim
- Channel · Voice and phone Cites nothing → nice-cxone-cmp-channels
PolyAI
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · GladlyNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → polyai-cmp-channels
- Channel · Email Cites nothing → polyai-cmp-channels
- Channel · Voice and phone Cites nothing → polyai-cmp-channels
- Channel · SMS Cites nothing → polyai-cmp-channels
- Help desk · Zendesk Cites nothing → polyai-cmp-helpdesks
- Help desk · Salesforce Cites nothing → polyai-cmp-helpdesks
- Help desk · Gladly Cites nothing → polyai-cmp-helpdesks
Sierra
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → sierra-channels
- Channel · Email Cites nothing → sierra-channels
- Channel · Voice and phone Cites nothing → sierra-channels
- Channel · SMS Cites nothing → sierra-channels
- Channel · WhatsApp Cites nothing → sierra-channels
Sprinklr
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → sprinklr-channels
- Channel · Email Cites nothing → sprinklr-channels
- Channel · Voice and phone Cites nothing → sprinklr-channels
- Channel · Social messaging Cites nothing → sprinklr-channels
Talkdesk
Current profileEvidence states that moved
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Email Cites nothing → talkdesk-cmp-channels
- Channel · Voice and phone Cites nothing → talkdesk-cmp-channels
Yellow.ai
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · ServiceNowNot established→Vendor-documented
- Help desk · FreshdeskNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
- Help desk · HubSpotNot established→Vendor-documented
- Help desk · Microsoft Dynamics 365Not established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → yellow-ai-cmp-channels
- Channel · Email Cites nothing → yellow-ai-cmp-channels
- Channel · Voice and phone Cites nothing → yellow-ai-cmp-handoff
- Channel · SMS Cites nothing → yellow-ai-cmp-channels
- Channel · WhatsApp Cites nothing → yellow-ai-cmp-channels
- Channel · Social messaging Cites nothing → yellow-ai-cmp-channels
- Help desk · Zendesk Cites nothing → yellow-ai-cmp-helpdesks
- Help desk · Salesforce Cites nothing → yellow-ai-cmp-helpdesks
- Help desk · ServiceNow Cites nothing → yellow-ai-cmp-helpdesks
- Help desk · Freshdesk Cites nothing → yellow-ai-cmp-helpdesks
- Help desk · Intercom Cites nothing → yellow-ai-cmp-helpdesks
- Help desk · HubSpot Cites nothing → yellow-ai-cmp-helpdesks
- Help desk · Microsoft Dynamics 365 Cites nothing → yellow-ai-cmp-helpdesks
Zendesk AI Agents
Current profileEvidence states that moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
Descriptive fields
- Page updated
- 20 Sept 2026 → 3 Oct 2026
Rows that now cite different claims
- Channel · Web and in-app chat Cites nothing → zendesk-cmp-channels
- Channel · Email Cites nothing → zendesk-cmp-channels
- Channel · Voice and phone Cites nothing → zendesk-cmp-channels
- Channel · Social messaging Cites nothing → zendesk-cmp-channels
- Help desk · Zendesk Cites nothing → zendesk-cmp-helpdesks
Integrity
- State after this release
- sha256:18be94bb91df48f83853581abd7b39ea05c48eb1663a72632319f16c64fe50ce
SHA-256 of the canonical JSON of every record after this release. Replaying the journal from the first release reproduces it; the build recomputes every digest and refuses a journal that does not. How the changelog works.