Ada
Ada
An AI customer service platform for teams connecting support conversations to their knowledge, business systems and human support teams.
Source-based review
Catalog
Agents
The 22 agents most frequently named in public buyer research. The rule and the counts are on themethodology page.
Salesforce
Agentforce
Salesforce’s customer-facing Service Agent offering, connecting support conversations to Salesforce knowledge, customer records and configured business actions.
Source-based review
HubSpot
Breeze Customer Agent
HubSpot's AI support agent that answers customer conversations inside the HubSpot help desk and charges per resolved conversation.
Source-based review
Crescendo
Crescendo
Crescendo is a managed customer-experience service that combines AI agents with the vendor's own human support staff, sold to companies that want to outsource all or part of a customer support operation.
Source-based review
Decagon
Decagon
An AI agent platform for customer-service workflows across chat, email and voice.
Source-based review
Intercom
Fin
A customer-service AI agent that answers from support content and runs configured workflows in Intercom or a connected help desk.
Source-based review
Five9
Five9
Five9 AI Agents is the vendor's autonomous voice and digital self-service capability inside its cloud contact-centre platform.
Source-based review
Forethought (Zendesk)
Forethought
Forethought is a customer-service AI agent platform, now owned by Zendesk, that automates ticket resolution, triage and agent assistance across chat, email, voice and Slack.
Source-based review
Freshworks
Freddy AI Agent
Freddy AI Agent is Freshworks' customer-facing AI agent for Freshdesk, bundled into every Freshdesk plan and metered by conversation session.
Source-based review
Genesys
Genesys Cloud CX
The AI agent and virtual agent layer inside Genesys Cloud CX, used to automate customer-service conversations across voice and digital channels.
Source-based review
Gorgias
Gorgias AI Agent
An AI support agent built into the Gorgias ecommerce help desk that answers customer messages and executes order, return and subscription actions for online brands.
Source-based review
Kore.ai
Kore.ai
An enterprise agentic-AI platform whose "AI for Service" offering runs automated voice and chat customer-service agents and agent-assist tooling inside contact centres.
Source-based review
LivePerson
LivePerson
LivePerson's Conversational Cloud builds LLM-based AI agents that handle customer-service conversations across messaging and voice channels with handoff to human agents.
Source-based review
Tidio
Lyro
Tidio's AI customer-service agent, which answers customer questions from a business's own support content across the channels connected to Tidio.
Source-based review
NiCE
NiCE Cognigy
An enterprise conversational and agentic AI platform used to build and run AI agents that handle customer-service interactions across voice and chat channels.
Source-based review
NiCE
NiCE CXone
The customer-service AI agent capability inside NiCE's CXone platform, covering voice and digital self-service agents now marketed under the NiCE Cognigy brand.
Source-based review
PolyAI
PolyAI
PolyAI is an enterprise conversational AI platform whose primary product is a voice agent that answers inbound contact-centre phone calls, with additional chat, SMS and email channels.
Source-based review
Sierra
Sierra
A platform for building customer-service agents across voice, chat, email and messaging.
Source-based review
Sprinklr
Sprinklr
Sprinklr AI Agents is the automated customer-service agent capability built into the Sprinklr Service contact-center product.
Source-based review
Talkdesk
Talkdesk
Talkdesk Autopilot is the AI agent layer of the Talkdesk contact-centre platform, designed to resolve customer requests autonomously across voice and digital channels.
Source-based review
Yellow.ai
Yellow.ai
A conversational AI platform whose customer-service agent handles support conversations over chat, voice and email for mid-market and enterprise teams.
Source-based review
Zendesk
Zendesk AI Agents
Customer-service AI agents connected to Zendesk knowledge, ticketing, and configured business workflows.
Source-based review