Comparison
Kore.ai vs Lyro
Compare documented workflows and implementation requirements using attributed public sources. Facts last checked , the earlier of the two records. Machine-readable record.
Start with your setup
These are documented product differences and requirements. A feature list or a single customer report does not establish which agent will perform better for your team.
Deployment model
Kore.ai
Kore.ai documents two deployment models for its agent platform: browser-based cloud SaaS requiring no installation, and a self-hosted on-premises option for compliance-driven organisations.Vendor-reported
- Source
- Kore.ai Agent Platform documentation
- Checked
- History
- First published
- Correct this
- Request a correction with a public source. Claim ID
kore-ai-cmp-deployment
Lyro
A hosted agent added to a website via the Tidio widget; the vendor states it can be added in a few clicks without technical knowledge.Vendor-reported
- Source
- Lyro AI Agent (Tidio)
- Checked
- History
- First published
- Correct this
- Request a correction with a public source. Claim ID
lyro-cmp-deployment
Actions in backend systems
Kore.ai
Kore.ai's AI for Service page states its agents handle tasks such as scheduling, inventory and routine inquiries, and can summarise and transfer conversations to live agents.Vendor-reported
- Source
- AI for Service - Kore.ai
- Checked
- History
- First published
- Correct this
- Request a correction with a public source. Claim ID
kore-ai-cmp-actions
Lyro
Tidio describes Smart Actions covering order updates, lead qualification and product recommendations as the actions Lyro performs beyond answering.Vendor-reported
- Source
- Lyro AI Agent (Tidio)
- Checked
- History
- First published
- Correct this
- Request a correction with a public source. Claim ID
lyro-cmp-actions
Human handoff
Kore.ai
Kore.ai documents escalation to a human agent that forwards session variables and conversation history plus routing metadata, delivered as SIP headers on voice channels and through the provider's API on digital channels, with the exact format depending on the receiving platform.Vendor-reported
- Source
- Escalation to human agent - Kore.ai Agent Platform documentation
- Checked
- History
- First published
- Correct this
- Request a correction with a public source. Claim ID
kore-ai-cmp-handoff
Lyro
Tidio states users can set flexible handoff and escalation rules and that Lyro creates a ticket in the connected support solution for a human agent.Vendor-reported
- Source
- Lyro AI Agent (Tidio)
- Checked
- History
- First published
- Correct this
- Request a correction with a public source. Claim ID
lyro-cmp-handoff
Side by side
Product attributes first, then what the sources establish for each customer workflow, then the industries they place each agent in. Open any claim to see its source, the date it was checked, and how to request a correction. Two agents are rarely documented to the same depth, so read a difference between the two columns as a difference in the public record before reading it as a difference in the products.
What this agent was judged by
The independent evidence behind these states comes mainly from analysts and trade press.States rest on 1 independent source across analysts and trade press. This is not the same yardstick for every agent, and that asymmetry is a known limitation.
What this agent was judged by
The independent evidence behind these states comes mainly from other independent sources.States rest on 2 independent sources across other independent sources, end-user review sites. This is not the same yardstick for every agent, and that asymmetry is a known limitation.
| Attribute | Kore.ai | Lyro |
|---|---|---|
| Review basis | Source-based review | Source-based review |
| Deployment model | Kore.ai documents two deployment models for its agent platform: browser-based cloud SaaS requiring no installation, and a self-hosted on-premises option for compliance-driven organisations.Vendor-reported
| A hosted agent added to a website via the Tidio widget; the vendor states it can be added in a few clicks without technical knowledge.Vendor-reported
|
| Channels | Kore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols.Vendor-reported
| Tidio defines a billable conversation as a customer interaction initiated through any channel integrated with Tidio that gets at least one reply from the agent, but does not enumerate the individual channels on its Lyro or pricing pages.Vendor-reported
|
| Languages | Unknown | Unknown |
| Help desk and CRM integrations | Kore.ai documents pre-built connectors for Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Jira, Google Drive, Box and Amazon S3, with the Zendesk connector indexing tickets, ticket comments and Help Center articles under Zendesk's own visibility settings.Vendor-reported
| Tidio states Lyro can connect with Zendesk, Intercom, Salesforce and more than 20 platforms and can run alongside an existing support solution.Vendor-reported
|
| Knowledge sources | Kore.ai documents an ingestion pipeline of extraction, chunking (fixed-size, semantic or sliding-window), enrichment, embedding and storage, with hybrid semantic and keyword search, re-ranking and permission filtering applied before chunks reach the agent.Vendor-reported
| Tidio states Lyro automatically scrapes a business's support content and uses it as its knowledge base.Vendor-reported
|
| Actions in backend systems | Kore.ai's AI for Service page states its agents handle tasks such as scheduling, inventory and routine inquiries, and can summarise and transfer conversations to live agents.Vendor-reported
| Tidio describes Smart Actions covering order updates, lead qualification and product recommendations as the actions Lyro performs beyond answering.Vendor-reported
|
| Human handoff | Kore.ai documents escalation to a human agent that forwards session variables and conversation history plus routing metadata, delivered as SIP headers on voice channels and through the provider's API on digital channels, with the exact format depending on the receiving platform.Vendor-reported
| Tidio states users can set flexible handoff and escalation rules and that Lyro creates a ticket in the connected support solution for a human agent.Vendor-reported
|
| Target customer size | CX Today reported Kore.ai as targeting large regulated enterprises in banking, healthcare and retail, with prebuilt applications intended for rapid deployment in those sectors.Independent report
| Published self-serve pricing runs from 50 free lifetime conversations and $32.50 a month up to 1,000 conversations a month, above which Tidio directs buyers to sales, indicating a small-business entry point.Vendor-reported
|
| Vendor-reported performance claims | Kore.ai's AI for Service page reports unnamed customer outcomes including 95% AI agent accuracy with 75% automated interactions and $97M annual cost reduction at a retail bank, 94% of contacts handled by AI agents with a 74% reduction in escalations and 65% self-service completion at a financial services firm, and a 25% reduction in average handle time at an e-commerce company.Vendor-reported
| Tidio claims customers automate around 67% of customer inquiries with Lyro on average, and cites one case study with a 97% decrease in average response time.Vendor-reported
|
| Workflow evidenceBilling Illustrative scenario I was charged twice for the same order. Can you refund the extra payment? What to verify: Verify identity, inspect payment records, apply the refund policy, and confirm the payment-system result. If no authorized refund action is connected, hand off with the evidence. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Workflow evidenceOrders Illustrative scenario My order has not arrived. Where is it? What to verify: Retrieve the correct order and current carrier status. Distinguish a real tracking update from an estimate; do not invent a delivery date. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Vendor-documented No independent report of Lyro executing order-status or order-modification actions was found; the capability rests on vendor description alone. 1 cited claim for orders on LyroTidio states Lyro can automate order updates and lead qualification through a feature it calls Smart Actions.Vendor-reported
|
| Workflow evidenceReturns Illustrative scenario I bought this 12 days ago and opened the box. Can I return it? What to verify: Check the actual return window, product exclusions, and order record. A policy answer and an executed return are different capabilities. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Workflow evidenceProduct questions Illustrative scenario Does this adapter work with my exact laptop model? What to verify: Use a current, approved compatibility source. Ask for the model when missing and distinguish documented compatibility from an assumption. | Vendor-documented No independent, non-vendor evidence of answer quality on product questions was found during this check, so this area is evidenced by vendor documentation only. 1 cited claim for product questions on Kore.aiKore.ai documents knowledge ingestion from file uploads (PDF, DOCX, TXT, CSV, MD, XLSX, JSON, HTML, up to 100 MB per file), web crawling of up to 1,000 pages per batch, and enterprise connectors, retrieved at query time by hybrid semantic-plus-keyword search with re-ranking.Vendor-reported
| Caveat documented The independent evidence is genuinely mixed: several Shopify merchants report Lyro handling the bulk of product questions, while a Trustpilot reviewer reports it failing on Tidio's own site. Contrary evidence outranks capability claims under the rubric, so this reads poor; both sides are listed so a reader can weigh them. 4 cited claims for product questions on LyroTidio states Lyro automatically scrapes a business's support content to use as its knowledge base and can provide product recommendations.Vendor-reported
A Shopify merchant wrote that Lyro has learned their product range, delivery options and returns and can handle the bulk of their questions.Independent report
Another Shopify merchant wrote that Lyro solved many queries before they became an email ticket.Independent report
A Trustpilot reviewer reported that Lyro, as deployed on Tidio's own site, can barely answer any help questions.Independent report
|
| Workflow evidenceAccount issues Illustrative scenario I lost access to my email. Change the address on my account. What to verify: Follow the approved identity-recovery process before accessing or changing account data. Escalate when identity cannot be verified. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Workflow evidenceComplaints Illustrative scenario I have contacted you three times and the problem is still unresolved. What to verify: Recognize the repeat complaint, retain relevant history, and route it to the right team. Do not promise compensation outside the policy. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Workflow evidenceHuman handoff Illustrative scenario Please connect me to a person who can approve this exception. What to verify: Transfer to an available team with the conversation and relevant records. Outside working hours, explain the actual follow-up path rather than promise immediate contact. | External report The same CX Today piece flags context preservation across agent handoffs as the thing buyers should verify; Kore.ai's own documentation lists missing conversation_history and incomplete on_human_complete handlers as implementation failure points. 2 cited claims for human handoff on Kore.aiKore.ai documents escalation to a human agent that passes session variables and conversation history via a context_for_human block, converting routing metadata to SIP headers on voice channels and forwarding it through the provider's API on digital channels.Vendor-reported
CX Today reported that Kore.ai's agent platform supports orchestration patterns including handoff and escalation across channels, and quoted the design position that handing off to a human is part of the journey rather than a failure state.Independent report
| External report Tidio states users can set flexible handoff and escalation rules and that Lyro creates a ticket in the connected support solution so a human agent can answer. 2 cited claims for human handoff on LyroTidio states users can set flexible handoff and escalation rules and that Lyro creates a ticket in the connected support solution so a human agent can answer.Vendor-reported
A Shopify merchant described the agent as able to answer repetitive questions automatically and escalate questions when needed.Independent report
|
| Workflow evidenceSmall businesses Illustrative scenario A two-person support team wants to launch without a dedicated engineer. What to verify: Validate setup effort, existing help-desk support, required integrations, and ongoing maintenance. A small customer's story alone does not establish suitability for every small business. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | External report Independent evidence for the small-business segment is unusually dense here because Lyro is distributed through the Shopify App Store, where reviewers self-identify as small merchants. 3 cited claims for small businesses on LyroTidio sells Lyro self-serve with a no-credit-card seven-day trial, 50 lifetime free conversations and entry pricing from $32.50 a month, with no minimum seat or annual commitment stated.Vendor-reported
A small Shopify store reported an AI resolution rate of around 90% after six months on the app.Independent report
A small Australian merchant wrote that Lyro has learned their product range, delivery options and returns and can handle the bulk of their questions.Independent report
|
| Workflow evidenceMid-market Illustrative scenario A growing support team needs separate queues and connected order and account systems. What to verify: Validate routing, permissions, integration ownership, and handling of each team's policies in the intended configuration. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Workflow evidenceEnterprise Illustrative scenario A multi-brand support organization needs controlled access across regional teams. What to verify: Validate data boundaries, audit records, escalation ownership, and the specific deployment requirements. A vendor's enterprise positioning is not proof of these controls. | External report Kore.ai documents its agent platform as available both as browser-based cloud SaaS and as a self-hosted on-premises deployment aimed at compliance-driven organisations, with multi-tenancy and horizontal scalability. 2 cited claims for enterprise on Kore.aiKore.ai documents its agent platform as available both as browser-based cloud SaaS and as a self-hosted on-premises deployment aimed at compliance-driven organisations, with multi-tenancy and horizontal scalability.Vendor-reported
CX Today reported that Kore.ai's customer base sits in regulated industries such as banking, healthcare and retail, and that in regulated environments the vendor blends probabilistic AI with deterministic rules rather than operating fully autonomously.Independent report
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Industry evidenceRetail and e-commerce | External report Retail appears in CX Today's account of the customer base, and the vendor reports a handle-time reduction at an unnamed ecommerce company. 3 cited claims for retail and e-commerce on Kore.aiKore.ai's AI for Service page reports unnamed customer outcomes including 95% AI agent accuracy with 75% automated interactions and $97M annual cost reduction at a retail bank, 94% of contacts handled by AI agents with a 74% reduction in escalations and 65% self-service completion at a financial services firm, and a 25% reduction in average handle time at an e-commerce company.Vendor-reported
CX Today reported that Kore.ai's customer base sits in regulated industries such as banking, healthcare and retail, and that in regulated environments the vendor blends probabilistic AI with deterministic rules rather than operating fully autonomously.Independent report
CX Today reported Kore.ai as targeting large regulated enterprises in banking, healthcare and retail, with prebuilt applications intended for rapid deployment in those sectors.Independent report
| External report The independent evidence is Shopify App Store reviews written by merchants running the product. That is first-hand and unpaid, and it is also self-selected: reviewers are the merchants who chose to write. 3 cited claims for retail and e-commerce on LyroA Shopify merchant using the app for six months reported an AI resolution rate of around 90%.Independent report
A Shopify merchant wrote that Lyro has learned their product range, delivery options and returns and can handle the bulk of their questions.Independent report
A Shopify merchant described the agent as able to answer repetitive questions automatically and escalate questions when needed.Independent report
|
| Industry evidenceFinancial services | External report CX Today places Kore.ai's customer base in banking; the vendor reports unnamed outcomes at a retail bank and a financial services firm. The independent source describes who buys the platform, not how well it resolves a banking conversation. 3 cited claims for financial services on Kore.aiKore.ai's AI for Service page reports unnamed customer outcomes including 95% AI agent accuracy with 75% automated interactions and $97M annual cost reduction at a retail bank, 94% of contacts handled by AI agents with a 74% reduction in escalations and 65% self-service completion at a financial services firm, and a 25% reduction in average handle time at an e-commerce company.Vendor-reported
CX Today reported that Kore.ai's customer base sits in regulated industries such as banking, healthcare and retail, and that in regulated environments the vendor blends probabilistic AI with deterministic rules rather than operating fully autonomously.Independent report
CX Today reported Kore.ai as targeting large regulated enterprises in banking, healthcare and retail, with prebuilt applications intended for rapid deployment in those sectors.Independent report
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Industry evidenceTelecommunications | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Industry evidenceTravel and hospitality | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Industry evidenceHealthcare | External report CX Today names healthcare among the regulated sectors Kore.ai targets and sells into. No healthcare deployment outcome is reported, and the same coverage notes the vendor constrains autonomy in regulated settings. 2 cited claims for healthcare on Kore.aiCX Today reported that Kore.ai's customer base sits in regulated industries such as banking, healthcare and retail, and that in regulated environments the vendor blends probabilistic AI with deterministic rules rather than operating fully autonomously.Independent report
CX Today reported Kore.ai as targeting large regulated enterprises in banking, healthcare and retail, with prebuilt applications intended for rapid deployment in those sectors.Independent report
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Industry evidencePublic sector and education | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Industry evidenceLogistics and delivery | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Channels | ||
| Web and in-app chat | Vendor-documented Kore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols. 1 cited claim for web and in-app chat on Kore.aiKore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols.Vendor-reported
| Vendor-documented A hosted agent added to a website via the Tidio widget; the vendor states it can be added in a few clicks without technical knowledge. 1 cited claim for web and in-app chat on LyroA hosted agent added to a website via the Tidio widget; the vendor states it can be added in a few clicks without technical knowledge.Vendor-reported
|
| Vendor-documented Kore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols. 1 cited claim for email on Kore.aiKore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols.Vendor-reported
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | |
| Voice and phone | Vendor-documented Kore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols. 1 cited claim for voice and phone on Kore.aiKore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols.Vendor-reported
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| SMS | Vendor-documented Kore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols. 1 cited claim for sms on Kore.aiKore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols.Vendor-reported
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Vendor-documented Kore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols. 1 cited claim for whatsapp on Kore.aiKore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols.Vendor-reported
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | |
| Social messaging | Vendor-documented Kore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols. 1 cited claim for social messaging on Kore.aiKore.ai's channel documentation lists digital channels (Slack, LINE, Microsoft Teams, WhatsApp, Messenger, Twilio SMS, Telegram, Zendesk, Instagram, Genesys, Genesys Open Messaging, Email), voice channels (Realtime LLM Voice, Pipeline Voice, VXML IVR, Genesys Audio Connector, AudioCodes), SDK channels (Web SDK, API, Mobile SDK), webhooks, and the AG-UI and Agent-to-Agent protocols.Vendor-reported
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Help desks | ||
| Zendesk | Vendor-documented Kore.ai documents pre-built connectors for Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Jira, Google Drive, Box and Amazon S3, with the Zendesk connector indexing tickets, ticket comments and Help Center articles under Zendesk's own visibility settings. 1 cited claim for zendesk on Kore.aiKore.ai documents pre-built connectors for Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Jira, Google Drive, Box and Amazon S3, with the Zendesk connector indexing tickets, ticket comments and Help Center articles under Zendesk's own visibility settings.Vendor-reported
| Vendor-documented Tidio states Lyro can connect with Zendesk, Intercom, Salesforce and more than 20 platforms and can run alongside an existing support solution. 1 cited claim for zendesk on LyroTidio states Lyro can connect with Zendesk, Intercom, Salesforce and more than 20 platforms and can run alongside an existing support solution.Vendor-reported
|
| Salesforce | Vendor-documented Kore.ai documents pre-built connectors for Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Jira, Google Drive, Box and Amazon S3, with the Zendesk connector indexing tickets, ticket comments and Help Center articles under Zendesk's own visibility settings. 1 cited claim for salesforce on Kore.aiKore.ai documents pre-built connectors for Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Jira, Google Drive, Box and Amazon S3, with the Zendesk connector indexing tickets, ticket comments and Help Center articles under Zendesk's own visibility settings.Vendor-reported
| Vendor-documented Tidio states Lyro can connect with Zendesk, Intercom, Salesforce and more than 20 platforms and can run alongside an existing support solution. 1 cited claim for salesforce on LyroTidio states Lyro can connect with Zendesk, Intercom, Salesforce and more than 20 platforms and can run alongside an existing support solution.Vendor-reported
|
| ServiceNow | Vendor-documented Kore.ai documents pre-built connectors for Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Jira, Google Drive, Box and Amazon S3, with the Zendesk connector indexing tickets, ticket comments and Help Center articles under Zendesk's own visibility settings. 1 cited claim for servicenow on Kore.aiKore.ai documents pre-built connectors for Salesforce, ServiceNow, Zendesk, SharePoint, Confluence, Jira, Google Drive, Box and Amazon S3, with the Zendesk connector indexing tickets, ticket comments and Help Center articles under Zendesk's own visibility settings.Vendor-reported
| Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Freshdesk | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Intercom | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Vendor-documented Tidio states Lyro can connect with Zendesk, Intercom, Salesforce and more than 20 platforms and can run alongside an existing support solution. 1 cited claim for intercom on LyroTidio states Lyro can connect with Zendesk, Intercom, Salesforce and more than 20 platforms and can run alongside an existing support solution.Vendor-reported
|
| HubSpot | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Kustomer | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Gorgias | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Gladly | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Help Scout | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Front | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
| Microsoft Dynamics 365 | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. | Not established No supporting source is recorded here. Validate it with the vendor; absence of evidence does not establish a missing capability. |
Change history
Open the changelogEvery change to this record is in the public changelog, with what it changed and why.
· Structure
Channels and help desks become evidence rows, and records gain bylines
Kore.ai: 9 evidence states moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Channel · EmailNot established→Vendor-documented
- Channel · Voice and phoneNot established→Vendor-documented
- Channel · SMSNot established→Vendor-documented
- Channel · WhatsAppNot established→Vendor-documented
- Channel · Social messagingNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- and 1 more
Lyro: 4 evidence states moved
- Channel · Web and in-app chatNot established→Vendor-documented
- Help desk · ZendeskNot established→Vendor-documented
- Help desk · SalesforceNot established→Vendor-documented
- Help desk · IntercomNot established→Vendor-documented
· Catalog
Launch: 22 AI customer service agents and 532 claims, every one sourced and dated
Kore.ai: Added to the catalog with 22 claims and 6 rows with evidence.
Lyro: Added to the catalog with 27 claims and 5 rows with evidence.
Recorded before launch
Notes the profile carried when it went live, from research before launch.
Lyro: Added the star distribution behind the Shopify App Store rating and stated what the rating covers, so it is not read as a measurement of Lyro itself. Source