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OpenAI takes Decisions API to GA with native GPT-Live routing

Vendor-reportedChecked: [release]

Editorial attribution: Gosia Madej

Prepared with AI assistance. Editorial attribution does not imply personal product testing or manual review of every story.

Published: · Event date:

OpenAI announced general availability on October 22 for its bounded-answer API, including native GPT-Live integration, prompt caching and up to 400 questions per request, previously 200. Support developers can use it to select clarification, routing or escalation steps during a conversation.

Vendor-reportedChecked: [release][guide]

What changes for users

Test routing choices and refusal fallbacks against real support cases. Keep authorization checks in the action path and measure complete call latency, rather than assuming a faster classifier improves the entire service.

Editorial assessmentChecked: [guide][voice]

A wooden selector directs a conversation card toward one of three separate receiving trays.
AI-assisted editorial illustration of selecting a next step from defined choices; not an OpenAI interface or measured workflow. · AI-assisted original vector illustration for AI Agent Reviews

The dedicated endpoint currently supports GPT-6 Luna. It returns a probability, a choice from supplied options, or a score. Answers can also be refusals. The application remains responsible for running selected actions.

Vendor-reportedChecked: [guide]

Native voice delegation lets Live call Decisions directly instead of asking the application to make that call. Transcript updates can also trigger decisions. Removing that round trip does not establish end-to-end resolution speed or authorize the selected action.

Editorial assessmentChecked: [voice][guide]

Checked against sources

AI-assisted source check

How this was checked

AI-assisted checking read the full dated announcement and relevant sections of the current Decisions and voice guides. The current HTML guide confirms GA; older indexed beta wording was not treated as current.

Editorial assessmentChecked: [release][guide][voice]

All three sources are OpenAI publications. No API request or latency, accuracy or savings test was performed. Customer testimonials in the announcement are not independent benchmarks. Source screenshot capture was unavailable.

Editorial assessmentChecked: [release][guide]

Source evidence

Original source excerpt. This shows what the source says; it does not establish product performance.

Decisions returns typed answers; your application runs any actions those answers select.

Read original source [guide]

Sources