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Ada changes when Messaging SDKs create a new support session

Vendor-reportedChecked: [release]

Editorial attribution: Gosia Madej

Prepared with AI assistance. Editorial attribution does not imply personal product testing or manual review of every story.

Published: · Event date:

Ada’s October 19 update delays automatic session creation for hidden native views. The change covers iOS 1.6.2, Android 1.6.1 and React Native 1.5.3, with an explicit visibility prop required in React Native. Existing sessions still restore immediately.

Vendor-reportedChecked: [release]

What changes for users

For a preloaded support screen, check hidden, visible and background states with both a fresh session and a restored one. In React Native, pass visible at the initial document load and test navigation transitions. Keep programmatic session creation in the test plan rather than assuming visibility is the only trigger.

Editorial assessmentChecked: [release][ios][android][reactnative][web]

A hidden support window sits behind a mobile screen while a visible chat panel opens a conversation, with a separate returning-session loop.
AI-assisted editorial illustration of hidden-view startup and session restoration; not an Ada app screenshot or a measured session result. · AI-assisted original vector illustration for AI Agent Reviews

The iOS and Android references say automatic creation waits for native visibility checks: a foreground app, an attached view, positive dimensions and a visible region after clipping. Passing those checks creates the session and greeting; the user does not have to send a message first. A call that needs a session can also create one.

Vendor-reportedChecked: [ios][android]

React Native’s visible prop opts into visibility reporting at document load. Without it, mounting the view still starts a session. Adding the prop later takes effect at the next document load, so an upgrade alone does not give a preloaded hidden screen the new behavior. The Legacy runtime ignores the prop.

Vendor-reportedChecked: [reactnative]

For headless web hosts, start restores an existing session. With none to restore, a call such as sendMessage creates one; reads and metadata setters do not. The web reference documents triggerGreeting() after start for an opening message before the customer types.

Vendor-reportedChecked: [web]

Checked against sources

AI-assisted source check

How this was checked

AI-assisted checks compared the October 19 release with iOS, Android, React Native and web SDK references. The check distinguished automatic visible-view startup, programmatic activation and restoration of an existing session. All sources are Ada documentation.

Editorial assessmentChecked: [release][ios][android][reactnative][web]

No SDK was installed or exercised. The headline in Ada’s release uses engagement broadly: documented native visibility can start a session before the first message. This report does not establish a change in billing, session counts or measured customer behavior. Source screenshots remain unavailable after a browser connection failure.

Editorial assessmentChecked: [release][ios][android][reactnative][web]

Source evidence

Original source excerpt. This shows what the source says; it does not establish product performance.

An existing session still restores at once.

Read original source [release]

Sources

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