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Pricing

Service Collection gets higher seat prices on October 13

Vendor-reportedChecked: [faq][tables]

Editorial attribution: Gosia Madej

Prepared with AI assistance. Editorial attribution does not imply personal product testing or manual review of every story.

Published: · Event date:

Atlassian’s support suite moves to higher subscription list prices. Its published tables show the seat-cost increase, while the billing FAQ keeps additional metered AI usage behind a separate opt-in.

Vendor-reportedChecked: [faq][tables]

What changes for users

At the published monthly rates, keeping 15 seats adds $28.50 on Standard or $64.50 on Premium per month. This calculation holds seat count constant and excludes discounts, taxes and metered usage. Compare subscription and usage lines separately when checking the support budget.

Editorial assessmentChecked: [tables][faq]

A blue support conversation rests on a tall stack of golden coins beside a lower stack on a warm cream background.
AI-assisted editorial illustration of rising support subscription costs; not an Atlassian interface. · AI-assisted original vector illustration for AI Agent Reviews

Atlassian says its October 13 price change, dated in Pacific Time, covers Service Collection Standard, Premium and Enterprise. The collection includes Customer Service Management. Monthly bills from that date use the new prices; annual quotes generated or modified from that date do too. Existing annual quotes issued earlier retain their prices until expiry.

Vendor-reportedChecked: [faq]

For the first 15 agent seats, the monthly list rate rises from $25 to $26.90 per agent on Standard and from $57.30 to $61.60 on Premium. Larger monthly subscriptions use progressive tiers. For a 50-agent annual subscription, the published totals move from $10,300 to $11,000 on Standard and from $26,000 to $28,000 on Premium. These are USD list prices, not a customer-specific invoice.

Vendor-reportedChecked: [tables]

The FAQ separates this subscription increase from usage-based pricing for metered capabilities such as Rovo credits. Atlassian says extra usage charges require a billing administrator to enable them. The higher seat price therefore should not be read as automatic consent to AI overages.

Vendor-reportedChecked: [faq]

Checked against sources

AI-assisted source check

How this was checked

AI-assisted source checking compared Atlassian’s pricing FAQ, Service Collection tables and investment overview. No account billing or product performance was tested, and no human review is claimed. Executor access returned HTTP 403, preventing source screenshots.

Editorial assessmentChecked: [faq][tables][investments]

October 13 is the verified effective date, not a verified announcement date. The tables specify different billing models and rounded amounts; a single percentage would conceal differences between tiers.

Editorial assessmentChecked: [faq][tables]

Source evidence

Original source excerpt. This shows what the source says; it does not establish product performance.

Extra usage billing requires opt-in.

Read original source [faq]

Sources