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Ada makes image uploads opt-in for agents moving to Messaging SDK

Vendor-reportedChecked: [release]

Editorial attribution: Gosia Madej

Prepared with AI assistance. Editorial attribution does not imply personal product testing or manual review of every story.

Published: · Event date:

Ada’s October 13 change leaves existing Messaging SDK settings intact. Migrating support teams must enable uploads before customers can send photos.

Vendor-reportedChecked: [release]

What changes for users

Before moving a photo-dependent support workflow, test an ordinary product photo with uploads off and on, then check the handoff. Inspect the generated description for details the next person needs. Assess transcript retention separately from deleting the uploaded file; the two do not establish the same data lifecycle.

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A product-photo card waits beside a closed upload gate, while a separate conversation card represents the resulting description.
AI-assisted editorial illustration of image uploads requiring activation; not an Ada interface. · AI-assisted original vector illustration for AI Agent Reviews

The upload toggle now defaults to off. For migrating agents, teams enable it in Messaging’s Appearance settings. The change does not switch off existing Messaging SDK deployments.

Vendor-reportedChecked: [release]

Ada’s image guide describes a separate processing boundary: a vision model creates a text description, which the AI Agent uses instead of the image itself. Images are deleted after seven days, but descriptions remain in the transcript.

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The guide also separates uploads to the AI Agent from file uploads to human agents. A working human handoff does not establish that the AI stage accepts photos.

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Checked against sources

AI-assisted source check

How this was checked

AI-assisted checks read the complete dated release and image guide. No migration or image processing was tested. Source screenshots were unavailable through executor access.

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The guide still says to ask Ada’s team to enable uploads before using the toggle. Tenant-specific activation remains unverified.

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Source evidence

Original source excerpt. This shows what the source says; it does not establish product performance.

AI Agents already on the Messaging SDK keep their current setting.

Read original source [release]

Sources

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