Product updates
Tidio opens Help Center to all users, with free access until October 15
Vendor-reportedChecked: 2026-10-06[tidio-update]
Editorial attribution: Gosia Madej
Prepared with AI assistance. Editorial attribution does not imply personal product testing or manual review of every story.
Published: · Event date:
The September 28 announcement offers a multilingual knowledge base whose articles can also inform Lyro answers.
Vendor-reportedChecked: [tidio-update]
Tidio says its Help Center is available to all users, with free use until October 15. The announcement dates to September 28, not today. It describes branded articles, categories, search, custom domains and website embedding, alongside a connection that lets Lyro use the published content.
Vendor-reportedChecked: [tidio-update]
The undated Tidio 2026 Edition page also describes Help Center as open to every plan. That broader availability statement does not establish permanent free pricing: the dated announcement puts an end date on free use. Neither statement alone settles the cost or content-access terms after October 15.
Editorial assessmentChecked: [tidio-update][tidio-edition]
Checked against sources
AI-assisted source check
AI-assisted source checking compared the dated announcement with the Help Center section of Tidio’s edition page. Both are vendor sources, not independent confirmation. We did not test an account, answer quality or update latency.
Editorial assessmentChecked: [tidio-update][tidio-edition]
The sources establish the vendor’s stated availability and promotion deadline. They do not establish what a particular account would pay afterward. Other edition-page features have separate rollout labels; their presence does not make them part of this Help Center release.
Editorial assessmentChecked: [tidio-update][tidio-edition]
Source evidence
Original source excerpt. This shows what the source says; it does not establish product performance.
can be used for free until October 15.
What changes for users
For a support team evaluating one knowledge base for self-service and Lyro, the consequential test is a policy correction. Publish a corrected refund rule, then compare the article, its other language version and Lyro’s answer. A shared source could reduce duplicate editing, but stale translations or delayed ingestion could still produce conflicting answers. This is a proposed acceptance test, not a measured result.
Editorial assessmentChecked: [tidio-update]
Before moving production documentation, ask Tidio which plan and charges apply after October 15, whether published articles remain accessible, and how content can be exported. Base the decision on those confirmed terms, rather than assuming that availability to every plan means ongoing free use.
Editorial assessmentChecked: [tidio-update][tidio-edition]
Sources
- [tidio-update] Tidio: Try Tidio Help Center free until October 15Vendor-reportedPublished: 2026-09-28 · Checked: 2026-10-06
- [tidio-edition] Tidio 2026 Edition: Help Center, now for everyoneVendor-reportedSource publication date not stated · Checked: 2026-10-06