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Kore.ai launches Autoloop with a choice of approval modes for agent changes

Vendor-reportedChecked: [release][design]

Editorial attribution: Gosia Madej

Prepared with AI assistance. Editorial attribution does not imply personal product testing or manual review of every story.

Published: · Event date:

The Artemis optimization engine can apply fixes automatically or leave approval to people. Support teams still need to define the policies their tests must protect.

Editorial assessmentChecked: [design][product]

What changes for users

Before allowing automatic changes to a support agent, include tests that require identity checks before account changes and confirm that failed actions reach the right escalation path. Measure task completion alongside policy compliance; a smoother conversation alone cannot establish a correct resolution.

Editorial assessmentChecked: [product][release]

A support conversation passes through a trace inspection and splits into automatic validation or a human approval gate.
Original illustration of two ways to control agent changes; not a product screenshot. · AI Agent Reviews

Kore.ai announced Autoloop general availability on October 7 for customers of its Artemis Agent Platform. The vendor says production interactions can trigger cycles that diagnose failures, change agent logic and check the result against business goals.

Vendor-reportedChecked: [release]

The product traces handoffs and tool calls, then links failures to the logic responsible. For support teams, this shifts the evaluation question from whether an answer sounds right to whether the underlying service action followed the required process.

Editorial assessmentChecked: [product]

Kore.ai describes three modes: Autopilot retains changes that pass validation; Copilot requires human approval; Advisor provides recommendations. Users without permission to apply changes remain in Advisor.

Vendor-reportedChecked: [design]

Checked against sources

AI-assisted source check

How this was checked

AI-assisted checking compared the complete vendor release, technical blog and product page. These are one vendor origin, not independent performance evidence. No product testing or human review occurred. Browser access failed, preventing source screenshots.

Editorial assessmentChecked: [release][design][product]

The blog acknowledges that missing goals and weak tests limit optimization. It does not establish that every support policy will be discovered automatically.

Editorial assessmentChecked: [design]

Source evidence

Original source excerpt. This shows what the source says; it does not establish product performance.

Users without permission to apply changes operate in Advisor.

Read original source [design]

Sources