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Decagon publishes PACT for customer-authorized support agents

Editorial assessmentChecked: 2026-10-07[launch]

Editorial attribution: Gosia Madej

Prepared with AI assistance. Editorial attribution does not imply personal product testing or manual review of every story.

Published: · Event date:

The open protocol separates agent identity from permission to act on a customer account. Delegated access is optional.

Editorial assessmentChecked: [spec]

A personal agent connects to a support agent, while a separate customer consent key unlocks an account action.
Original diagram of separate agent identity and customer permission; not a product screenshot. · AI Agent Reviews

Decagon announced PACT on October 6, developed with Instinct. It connects personal agents to businesses’ support agents. The public repository includes a specification, client code and a reference stack under Apache 2.0.

Vendor-reportedChecked: [launch][repo]

PACT Identity alone does not prove ownership of a customer account. PACT Delegated adds customer login and approved permissions. Providers decide which personal agents to admit.

Vendor-reportedChecked: [spec]

This differs from Sierra and Meta’s Personal Agent Protocol announcement on the same day: Sierra says its v0.1 specification is planned for later in October. PACT’s published materials do not establish compatibility with that future specification.

Editorial assessmentChecked: [sierra][repo]

Checked against sources

AI-assisted source check

AI-assisted checking read the announcements, PACT specification and repository. No product test, independent security validation or human review was performed. Source screenshots were not captured.

Editorial assessmentChecked: [launch][spec][repo][sierra]

Public code is available; these sources do not establish activation for every Decagon customer, commercial pricing or deployment coverage.

Editorial assessmentChecked: [launch][repo]

Source evidence

Original source excerpt. This shows what the source says; it does not establish product performance.

Identity (§2–4) works without it;

Read original source [spec]

What changes for users

Support teams evaluating order changes should ask which PACT profile their provider implements and which actions require customer consent. Protocol support alone is insufficient evidence of account-level authorization.

Editorial assessmentChecked: [spec]

Sources