{
  "id": "2026-10-04-gorgias",
  "parent": "2026-10-03-lyro-languages-and-channels",
  "date": "2026-10-04",
  "kinds": ["evidence", "recheck"],
  "title": {
    "en": "Gorgias AI Agent: billing, complaints and company-size evidence, Trustpilot reviews, and a full re-check",
    "es": "Gorgias AI Agent: evidencia sobre facturación, reclamaciones y tamaño de empresa, reseñas de Trustpilot y una revisión completa"
  },
  "summary": {
    "en": "Gorgias's own documentation now establishes four more rows on the profile: subscription billing through Recharge, complaints about damaged or missing items read from customer photos, and two case studies placing the agent at a mid-sized brand and at a brand handling about 15,000 tickets a month. Each is vendor-documented, not independently confirmed. Every sourced claim was re-checked against its page: the returns, actions, channels, languages and benchmark claims were rewritten to say only what their sources say today, the review count and two review quotes were corrected, and a claim that Gorgias publishes no price for the agent was removed because it is no longer true. Three documented limits were added: the agent works only with Shopify stores, and its WhatsApp, Instagram and Messenger channels are in open beta. No source found establishes a voice channel or account-issue handling, so both stay unknown. Gorgias's Trustpilot reviews were read in full for the first time, through the correct listing: an independent report of the agent acting on a removed order-cancellation action for about 12 hours moves orders to a documented caveat, two more critical reviews of the AI agent and the 2.1 out of 5 company rating join the weaknesses, and both earlier Trustpilot quotes were confirmed word for word.",
    "es": "La propia documentación de Gorgias establece ahora cuatro filas más en la ficha: la facturación de suscripciones mediante Recharge, las reclamaciones por artículos dañados o que faltan a partir de fotos de los clientes, y dos casos de estudio que sitúan el agente en una marca mediana y en una marca que gestiona unos 15,000 tickets al mes. Todas están documentadas por el proveedor, no confirmadas de forma independiente. Se volvió a comprobar cada afirmación con fuente frente a su página: las afirmaciones sobre devoluciones, acciones, canales, idiomas y la evaluación comparativa se reescribieron para decir solo lo que sus fuentes dicen hoy, se corrigieron el número de reseñas y dos citas de reseñas, y se eliminó una afirmación según la cual Gorgias no publica ningún precio del agente, porque ya no es cierta. Se añadieron tres limitaciones documentadas: el agente solo funciona con tiendas de Shopify, y sus canales de WhatsApp, Instagram y Messenger están en beta abierta. Ninguna fuente encontrada establece un canal de voz ni la gestión de problemas de cuenta, por lo que ambos siguen sin establecerse. Las reseñas de Gorgias en Trustpilot se leyeron completas por primera vez, a través del perfil correcto: una reseña independiente según la cual el agente siguió aplicando durante unas 12 horas una acción de cancelación de pedidos ya eliminada lleva la fila de pedidos a una salvedad documentada, dos reseñas críticas más sobre el agente de IA y la puntuación de 2.1 sobre 5 de la empresa se suman a los puntos débiles, y las dos citas anteriores de Trustpilot se confirmaron palabra por palabra."
  },
  "patch": [
    {
      "op": "replace",
      "path": "/gorgias/description",
      "value": "Gorgias AI Agent is the automation layer inside the Gorgias help desk, aimed at ecommerce merchants running Shopify stores. It answers inbound customer messages across email, chat, SMS, WhatsApp and Instagram and Facebook Messenger, and can trigger configured actions against Shopify and connected apps such as returns portals, subscription tools and 3PLs. This record scopes only to the AI agent within the Gorgias help desk, not to the wider help desk, inbox, voice or analytics products. Gorgias bills the agent on an outcome basis, charging when it resolves a conversation without handing over to a human."
    },
    {
      "op": "add",
      "path": "/gorgias/industries/0/independentSupport/1",
      "value": "gorgias-str-indep-footwear"
    },
    {
      "op": "replace",
      "path": "/gorgias/industries/0/note",
      "value": "Gorgias is positioned for ecommerce brands, and merchants reviewing on the Shopify App Store, a coffee roaster and a footwear brand, report the agent handling order, shipping and inbound support questions. Two reviewers describe two stores, not the segment."
    },
    {
      "op": "add",
      "path": "/gorgias/channels/2/note",
      "value": "Gorgias's SMS documentation requires its SMS add-on and a phone number set up for SMS before the agent can answer there."
    },
    {
      "op": "add",
      "path": "/gorgias/channels/3/note",
      "value": "Open beta. Requests that change a shopper's account or orders are handed to the team, because one-time passwords are not yet supported on WhatsApp."
    },
    {
      "op": "add",
      "path": "/gorgias/channels/4/note",
      "value": "Open beta, covering Instagram DMs and Facebook Messenger. The agent answers direct messages only, not public posts, mentions or comments."
    },
    {
      "op": "replace",
      "path": "/gorgias/factsCheckedAt",
      "value": "2026-10-03"
    },
    {
      "op": "replace",
      "path": "/gorgias/pageUpdatedAt",
      "value": "2026-10-04"
    },
    {
      "op": "replace",
      "path": "/gorgias/editorial/factCheckedBy",
      "value": "gosia-madej"
    },
    {
      "op": "replace",
      "path": "/gorgias/editorial/factCheckedAt",
      "value": "2026-10-04"
    },
    {
      "op": "replace",
      "path": "/gorgias/strengths",
      "value": [
        {
          "id": "gorgias-str-order-actions",
          "text": "Gorgias documents six native Shopify order actions the AI Agent can execute without a human: cancel order, edit shipping address, remove order item, replace order item, reship order for free, and add to order note.",
          "sourceType": "vendor-reported",
          "sourceTitle": "AI Agent Actions: make changes to Shopify orders",
          "sourceUrl": "https://helpcenter.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-str-indep-app-rating",
          "text": "The Gorgias Shopify app, which is how merchants install the AI Agent, holds a 4.3 out of 5 rating across 706 reviews: 82% at five stars and 10% at one star. The rating is of the whole help desk, not of the AI Agent, and it is not comparable with another vendor's app rating, which covers a different product.",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias: AI, Helpdesk & Chat — Shopify App Store reviews",
          "sourceUrl": "https://apps.shopify.com/helpdesk/reviews",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-str-indep-tracking",
          "text": "A Shopify App Store reviewer (Devoción Coffee, United States, 5 stars) wrote that \"The AI Agent handles customer questions quickly and accurately, especially order tracking and shipping updates.\"",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias: AI, Helpdesk & Chat — Shopify App Store reviews",
          "sourceUrl": "https://apps.shopify.com/helpdesk/reviews?page=2",
          "publishedAt": "2026-08-19",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-str-grounding",
          "text": "Gorgias documentation states the agent answers only from verified knowledge sources, runs a quality check with a second AI model, and escalates rather than guessing when it lacks grounded information.",
          "sourceType": "vendor-reported",
          "sourceTitle": "How Gorgias's AI Agent works",
          "sourceUrl": "https://helpcenter.gorgias.com/en-US/how-gorgiass-ai-agent-works-1997817",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-str-indep-automation",
          "text": "A Shopify App Store reviewer (Alessi Spa, Italy, 5 stars) wrote that Gorgias \"has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score.\"",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias: AI, Helpdesk & Chat — Shopify App Store reviews",
          "sourceUrl": "https://apps.shopify.com/helpdesk/reviews",
          "publishedAt": "2026-09-01",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-str-indep-footwear",
          "text": "A Shopify App Store reviewer (Inkkas, United States, 5 stars) running support for a footwear brand wrote that, after a couple of months building out the AI Agent with Gorgias's customer success manager, \"it now resolves a real share of inbound tickets before anyone on our team touches them.\"",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias: AI, Helpdesk & Chat — Shopify App Store reviews (5-star filter)",
          "sourceUrl": "https://apps.shopify.com/helpdesk/reviews?ratings%5B%5D=5",
          "publishedAt": "2026-09-02",
          "checkedAt": "2026-10-03"
        }
      ]
    },
    {
      "op": "replace",
      "path": "/gorgias/weaknesses",
      "value": [
        {
          "id": "gorgias-weak-hallucination",
          "text": "A 1-star Shopify App Store reviewer (PatchPanel, Canada) described \"an AI agent that hallucinates more than I did in college.\"",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias: AI, Helpdesk & Chat — Shopify App Store 1–2 star reviews",
          "sourceUrl": "https://apps.shopify.com/helpdesk/reviews?ratings%5B%5D=1&ratings%5B%5D=2",
          "publishedAt": "2026-07-06",
          "checkedAt": "2026-09-20"
        },
        {
          "id": "gorgias-weak-trustpilot-errors",
          "text": "A 1-star Trustpilot reviewer (SPruitt, United States) wrote that \"The AI/bot has sent incorrect responses to customers, closed tickets without proper replies, or failed to respond entirely—resulting in customer complaints.\"",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias reviews on Trustpilot",
          "sourceUrl": "https://www.trustpilot.com/reviews/69a8a42745498b173c7a0d19",
          "publishedAt": "2026-03-04",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-weak-3pl-sync",
          "text": "Gorgias documentation states that when the AI Agent cancels a Shopify order, \"The cancellation does not get passed along to other 3rd-party logistics (3PL) or order fulfillment apps.\"",
          "sourceType": "vendor-reported",
          "sourceTitle": "AI Agent Actions: make changes to Shopify orders",
          "sourceUrl": "https://helpcenter.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-weak-shopify-only",
          "text": "Gorgias documents that the AI Agent requires a Shopify store connected to Gorgias and \"is not supported on stores that use BigCommerce, Magento or WooCommerce.\"",
          "sourceType": "vendor-reported",
          "sourceTitle": "Set up and use AI Agent on Chat",
          "sourceUrl": "https://docs.gorgias.com/en-US/set-up-and-use-ai-agent-on-chat-828220",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-weak-whatsapp-otp",
          "text": "Gorgias labels the AI Agent on WhatsApp an open beta and states that, because it does not yet support one-time passwords there, requests that change a shopper's account or orders, such as cancelling an order, updating a shipping address or modifying a subscription, are handed over to the team.",
          "sourceType": "vendor-reported",
          "sourceTitle": "Enable AI Agent on WhatsApp (Beta)",
          "sourceUrl": "https://docs.gorgias.com/en-US/enable-ai-agent-on-whatsapp-8087873",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-weak-social-dm-only",
          "text": "Gorgias labels the AI Agent on Instagram and Facebook Messenger an open beta and states that it \"only responds to direct messages\", not to public posts, mentions or comments.",
          "sourceType": "vendor-reported",
          "sourceTitle": "Enable AI Agent on Instagram and Facebook Messenger (Beta)",
          "sourceUrl": "https://docs.gorgias.com/en-US/enable-ai-agent-on-instagram-and-facebook-messenger-7355524",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-weak-indep-b2b",
          "text": "A 1-star Trustpilot reviewer (Will Ryan of Electric Labs, United Kingdom), who uses Gorgias with about three clients, wrote that \"their AI stuff is half baked\" and that they had been \"waiting 90 days for a fix so that the AI agent can give a different response to a retail vs a B2B customer.\"",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias reviews on Trustpilot",
          "sourceUrl": "https://www.trustpilot.com/reviews/6ab3a2dbd338c4c2c20a160c",
          "publishedAt": "2026-09-23",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-weak-indep-shopify-only",
          "text": "A 1-star Trustpilot reviewer (Mark, Netherlands) wrote that \"All of Gorgias' AI features are exclusively designed for Shopify users\" and that on BigCommerce, Magento, WooCommerce and Prestashop \"none of the AI features, automations, or smart responses work\".",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias reviews on Trustpilot",
          "sourceUrl": "https://www.trustpilot.com/reviews/67a359a30adc57916853b5bb",
          "publishedAt": "2025-02-05",
          "checkedAt": "2026-10-03"
        },
        {
          "id": "gorgias-weak-trustpilot-aggregate",
          "text": "Gorgias holds a 2.1 out of 5 rating across 152 Trustpilot reviews. The rating covers Gorgias as a company and its whole help desk, not the AI Agent, and it is not comparable with another vendor's rating, which covers a different product.",
          "sourceType": "independent-report",
          "sourceTitle": "Gorgias on Trustpilot",
          "sourceUrl": "https://www.trustpilot.com/review/www.gorgias.com",
          "checkedAt": "2026-10-03"
        }
      ]
    },
    {
      "op": "replace",
      "path": "/gorgias/fit",
      "value": [
        {
          "area": "billing",
          "vendorCapability": {
            "id": "gorgias-fit-billing-vendor",
            "text": "Gorgias documents Recharge actions that let the AI Agent resolve subscription requests such as skipping a shipment, pausing or cancelling a subscription, updating billing details or creating a discount code.",
            "sourceType": "vendor-reported",
            "sourceTitle": "AI Agent Actions: manage Recharge subscriptions",
            "sourceUrl": "https://docs.gorgias.com/en-US/ai-agent-actions-manage-recharge-subscriptions-757839",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "note": "Documented billing coverage is subscription management through Recharge. Most Recharge actions run only when the shopper has a single active subscription, a replacement that raises an order total is handed to the team, and Gorgias's handover documentation names billing disputes as a topic to route to a human. No AI Agent action for invoices, card charges or chargebacks was found."
        },
        {
          "area": "orders",
          "vendorCapability": {
            "id": "gorgias-fit-orders-vendor",
            "text": "Gorgias documents AI Agent actions that cancel unfulfilled Shopify orders with restock and full refund, edit shipping addresses, remove or replace an order item, reship an order free of charge, and add an order note.",
            "sourceType": "vendor-reported",
            "sourceTitle": "AI Agent Actions: make changes to Shopify orders",
            "sourceUrl": "https://helpcenter.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [
            {
              "id": "gorgias-fit-orders-indep",
              "text": "A Shopify merchant reviewer (Devoción Coffee, United States, 5 stars) reported the AI Agent handles order tracking and shipping-update questions \"quickly and accurately\".",
              "sourceType": "independent-report",
              "sourceTitle": "Gorgias: AI, Helpdesk & Chat — Shopify App Store reviews",
              "sourceUrl": "https://apps.shopify.com/helpdesk/reviews?page=2",
              "publishedAt": "2026-08-19",
              "checkedAt": "2026-10-03"
            }
          ],
          "independentFailure": {
            "id": "gorgias-fit-orders-fail",
            "text": "A 1-star Trustpilot reviewer (Jen Staben, United States) wrote that after they removed an AI order-cancellation action from a guide, \"the AI continued behaving as though the action still existed for roughly 12 hours afterward.\"",
            "sourceType": "independent-report",
            "sourceTitle": "Gorgias reviews on Trustpilot",
            "sourceUrl": "https://www.trustpilot.com/reviews/6a0b51028bb482f8164dcc14",
            "publishedAt": "2026-05-18",
            "checkedAt": "2026-10-03"
          },
          "note": "Documented limits apply within the capability rather than negating it: a cancellation is not passed to third-party logistics or fulfilment apps, an address change that alters tax or shipping cannot be refunded or charged by the agent, order modification applies to unfulfilled orders only, and item replacement is limited to one item with multi-item or paid replacements escalated to a human. One independent report describes the agent acting on a removed cancellation action for about 12 hours, a failure in configuration changes rather than in the actions themselves."
        },
        {
          "area": "returns",
          "vendorCapability": {
            "id": "gorgias-fit-returns-vendor",
            "text": "Gorgias documents an AI Agent action that sends a Loop Returns portal link personalized to the customer and the selected order.",
            "sourceType": "vendor-reported",
            "sourceTitle": "AI Agent action: send Loop Returns portal deep link",
            "sourceUrl": "https://helpcenter.gorgias.com/en-US/ai-agent-action-send-loop-returns-portal-deep-link-757795",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "note": "For the documented Loop Returns flow the agent does not process the return itself; it sends a pre-authenticated portal link, and the action requires an active Loop Returns account plus an API key with Order and Return scopes. Merchants can gate the action with conditions such as a 14-day order window."
        },
        {
          "area": "product-questions",
          "vendorCapability": {
            "id": "gorgias-fit-productq-vendor",
            "text": "Gorgias documentation states the AI Agent draws on Shopify store data, Help Center articles, the public website and product catalog, custom Guidance documents and uploaded documents when composing answers.",
            "sourceType": "vendor-reported",
            "sourceTitle": "How Gorgias's AI Agent works",
            "sourceUrl": "https://helpcenter.gorgias.com/en-US/how-gorgiass-ai-agent-works-1997817",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "note": "The same documentation states the agent will not reply when it cannot ground an answer in a verified source, and instead escalates; no independent evaluation of product-answer accuracy was found."
        },
        {
          "area": "complaints",
          "vendorCapability": {
            "id": "gorgias-fit-complaints-vendor",
            "text": "Gorgias documents that the AI Agent reads photos customers send and can use them to resolve product-issue tickets, identifying missing items or product damage, and to check return or refund eligibility against the merchant's instructions.",
            "sourceType": "vendor-reported",
            "sourceTitle": "How AI Agent uses Vision to understand images",
            "sourceUrl": "https://docs.gorgias.com/en-US/how-ai-agent-uses-vision-to-understand-images-1992836",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "note": "The documented complaint path is narrow: image reading is not supported in SMS, and the agent always hands over when it detects anger or frustration, a behaviour merchants cannot turn off. No dedicated complaint-resolution or goodwill-compensation capability was found."
        },
        {
          "area": "human-handoff",
          "vendorCapability": {
            "id": "gorgias-fit-handoff-vendor",
            "text": "Gorgias documents built-in handover signals (customer anger, explicit requests for a human, sensitive topics such as self-harm, violence, legal threats or financial account requests), configurable handover topics, and a pre-send draft review where \"If it doesn't have enough knowledge to answer reliably...it hands over rather than guessing.\"",
            "sourceType": "vendor-reported",
            "sourceTitle": "Customize how AI Agent hands over to your team",
            "sourceUrl": "https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "note": "Handover configuration differs by channel: email and SMS expose customer-notification settings, while chat adds confirmation prompts, wait-time messaging and email capture."
        },
        {
          "area": "small",
          "vendorCapability": {
            "id": "gorgias-fit-small-vendor",
            "text": "Gorgias states its help desk \"scales from 50 to 5,000 tickets a month, never priced per agent\" and includes \"AI Agent on every plan, pay only when it resolves a conversation\".",
            "sourceType": "vendor-reported",
            "sourceTitle": "Gorgias pricing",
            "sourceUrl": "https://www.gorgias.com/pricing",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "independentFailure": {
            "id": "gorgias-fit-small-fail",
            "text": "A Shopify App Store reviewer (GPerformance, Slovakia), listed under the 1–2 star filter, reported leaving the AI Agent switched off, writing \"At 1.50 USD per AI conversation I cannot justify switching it on - if customers actually use it, that is a four-figure bill at the end of the month.\"",
            "sourceType": "independent-report",
            "sourceTitle": "Gorgias: AI, Helpdesk & Chat — Shopify App Store 1–2 star reviews",
            "sourceUrl": "https://apps.shopify.com/helpdesk/reviews?ratings%5B%5D=1&ratings%5B%5D=2",
            "publishedAt": "2026-07-31",
            "checkedAt": "2026-10-03"
          },
          "note": "The same complaint was posted verbatim on Trustpilot on the same day (https://www.trustpilot.com/reviews/6a6cb75166ea54887ebf1e6a). The figure is the reviewer's account of the cost that kept the agent off, not a price this portal publishes."
        },
        {
          "area": "mid-market",
          "vendorCapability": {
            "id": "gorgias-fit-midmarket-vendor",
            "text": "Gorgias's Pepper case study describes an AI Agent deployment at an intimates brand that \"employs 50 people and is on track to break $80M in revenue this year\", reporting a 54% average automation rate.",
            "sourceType": "vendor-reported",
            "sourceTitle": "How Pepper's AI Agent Automates 54% of Support and Converts 19% of Conversations",
            "sourceUrl": "https://www.gorgias.com/customers/pepper",
            "publishedAt": "2025-03-05",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "note": "Gorgias tags Pepper as an Enterprise customer; the headcount and revenue stated on the same page describe a mid-sized company. The automation rate is the vendor's own figure."
        },
        {
          "area": "enterprise",
          "vendorCapability": {
            "id": "gorgias-fit-enterprise-vendor",
            "text": "Gorgias's Nude Project case study, tagged Enterprise, describes a streetwear brand handling approximately 15,000 tickets a month, of which the AI Agent handled 4,228, or 40%, in its first month.",
            "sourceType": "vendor-reported",
            "sourceTitle": "How Nude Project Resolves 74% of Tickets in One Touch with Gorgias's AI Agent",
            "sourceUrl": "https://www.gorgias.com/customers/nude-project",
            "publishedAt": "2025-03-26",
            "checkedAt": "2026-10-03"
          },
          "independentSupport": [],
          "note": "The 15,000 tickets a month is well above the 50 to 5,000 range Gorgias's pricing page describes. Figures are the vendor's own, and Gorgias applies its company-size tags loosely: it also tags Pepper, a 50-person brand, as Enterprise. No independent source places the AI Agent at enterprise scale."
        }
      ]
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/deployment/checkedAt",
      "value": "2026-10-03"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/channels/text",
      "value": "Gorgias documents that the AI Agent can be enabled on email, chat, SMS, Instagram DMs and Facebook Messenger, and WhatsApp from its Deploy settings; no voice channel is listed."
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/channels/sourceTitle",
      "value": "Set up and go live with AI Agent"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/channels/sourceUrl",
      "value": "https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/channels/checkedAt",
      "value": "2026-10-03"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/languages/text",
      "value": "Gorgias states that the \"AI Agent supports over 80 languages and replies in any of them, even when your knowledge isn't translated.\""
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/languages/sourceTitle",
      "value": "AI Agent explained"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/languages/sourceUrl",
      "value": "https://docs.gorgias.com/en-US/ai-agent-explained-497772"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/languages/checkedAt",
      "value": "2026-10-03"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/helpdesks/checkedAt",
      "value": "2026-10-03"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/knowledge/checkedAt",
      "value": "2026-10-03"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/actions/text",
      "value": "Gorgias documents AI Agent actions for Shopify order changes (cancel, edit shipping address, remove item, replace item, free reshipment, order note) and points to 3PL actions for ShipStation, ShipMonk and ShipBob to cancel orders already submitted to fulfilment."
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/actions/checkedAt",
      "value": "2026-10-03"
    },
    {
      "op": "replace",
      "path": "/gorgias/comparison/handoff/checkedAt",
      "value": "2026-10-03"
    },
    {
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