--- segment: gladly segment_kind: helpdesk question: "What is the best AI customer service agent for Gladly?" page_url: https://ai-agent.review/best-ai-agent-for-customer-service/gladly record_url: https://ai-agent.review/best-ai-agent-for-customer-service/gladly.md tested_performance: not-yet-tested --- # What is the best AI customer service agent for Gladly? No independent source establishes any agent in this catalogue as working with Gladly. Forethought and PolyAI document it in their own material, which is where a shortlist starts rather than where it ends. 2 of the 22 agents reviewed have any published evidence for Gladly; for the rest it is unknown, which means nobody has published it, not that the product cannot do it. Nothing here has been tested by this portal, so treat every name below as a shortlist to validate, not a winner. ## How these groups are formed 1. Agents are grouped by what the cited sources establish for this segment, not scored against each other. 2. An outside source reporting the product in this segment comes first, then the vendor's own documentation, then a documented limitation, then silence. 3. Within a group, the agent with more of the seven customer workflows reported by an outside source comes first, then the one with more vendor-documented workflows; only where both counts tie is the order alphabetical. 4. No agent is dropped: the ones with nothing published are named too. Groups and the order inside them are derived from the cited claims at build time and describe the evidence, not the products. Nothing here has been tested, so a higher group or a higher place inside one means more has been established about an agent, not that it performs better. An agent can be well suited to you and sit in the last group simply because nobody has written about it. Published review-site ratings do not order these groups either: where a record carries one it is cited on the profile, but those ratings score whole products against each other — one vendor's bundled chat widget against another's full help desk — and none of them measures the AI agent on its own. ## An outside source reports it serving this segment A customer, analyst or journalist with no stake in the sale describes the product working here. This is the strongest evidence the portal holds, and it is still somebody else's deployment, not yours. No agent in the catalogue is in this group. ## The vendor documents this segment, and nobody else has written about it The vendor says it serves this segment. That is a reasonable place to start a shortlist and it is not confirmation, because no independent source has reported on it either way. Ordered by customer workflows with evidence: externally reported first, then vendor-documented, A–Z on a tie. Both counts are shown with every agent. A higher place means more has been established, not that the agent performs better. | Agent | Vendor | Evidence for this segment | What puts it here | Customer workflows with evidence | | --- | --- | --- | --- | --- | | [Forethought](https://ai-agent.review/agents/forethought.md) | Forethought (Zendesk) | Vendor-documented | [Forethought Integrations](https://forethought.ai/integrations/) | 3 externally reported, 0 vendor-documented, of 7 | | [PolyAI](https://ai-agent.review/agents/polyai.md) | PolyAI | Vendor-documented | [PolyAI Docs — documentation index (llms.txt)](https://docs.poly.ai/llms.txt) | 2 externally reported, 1 vendor-documented, of 7 | ## A limitation is documented for this segment A cited source describes a limit or a bad experience here. It sits below vendor documentation because it is not evidence of fit, and above the agents nobody has written about because somebody at least looked. Read the condition: it may not apply to you at all. No agent in the catalogue is in this group. ## Nothing published for this segment No reviewed source places these agents here, by the vendor's own documentation or otherwise. That is a gap in the public record, not a finding against the products, and several of them may suit you. Ordered by customer workflows with evidence: externally reported first, then vendor-documented, A–Z on a tie. Both counts are shown with every agent. A higher place means more has been established, not that the agent performs better. - [Talkdesk](https://ai-agent.review/agents/talkdesk.md): 3 externally reported, 2 vendor-documented, of 7 - [NiCE CXone](https://ai-agent.review/agents/nice-cxone.md): 3 externally reported, 0 vendor-documented, of 7 - [Crescendo](https://ai-agent.review/agents/crescendo.md): 2 externally reported, 1 vendor-documented, of 7 - [Lyro](https://ai-agent.review/agents/lyro.md): 2 externally reported, 1 vendor-documented, of 7 - [Five9](https://ai-agent.review/agents/five9.md): 2 externally reported, 0 vendor-documented, of 7 - [Decagon](https://ai-agent.review/agents/decagon.md): 1 externally reported, 6 vendor-documented, of 7 - [Zendesk AI Agents](https://ai-agent.review/agents/zendesk-ai-agents.md): 1 externally reported, 6 vendor-documented, of 7 - [Kore.ai](https://ai-agent.review/agents/kore-ai.md): 1 externally reported, 1 vendor-documented, of 7 - [NiCE Cognigy](https://ai-agent.review/agents/nice-cognigy.md): 1 externally reported, 1 vendor-documented, of 7 - [Sprinklr](https://ai-agent.review/agents/sprinklr.md): 1 externally reported, 1 vendor-documented, of 7 - [Ada](https://ai-agent.review/agents/ada.md): 0 externally reported, 7 vendor-documented, of 7 - [Agentforce](https://ai-agent.review/agents/agentforce.md): 0 externally reported, 7 vendor-documented, of 7 - [Fin](https://ai-agent.review/agents/fin.md): 0 externally reported, 7 vendor-documented, of 7 - [Sierra](https://ai-agent.review/agents/sierra.md): 0 externally reported, 7 vendor-documented, of 7 - [Gorgias AI Agent](https://ai-agent.review/agents/gorgias.md): 0 externally reported, 5 vendor-documented, of 7 - [Breeze Customer Agent](https://ai-agent.review/agents/hubspot-breeze.md): 0 externally reported, 2 vendor-documented, of 7 - [Genesys Cloud CX](https://ai-agent.review/agents/genesys-cloud-cx.md): 0 externally reported, 2 vendor-documented, of 7 - [LivePerson](https://ai-agent.review/agents/liveperson.md): 0 externally reported, 2 vendor-documented, of 7 - [Yellow.ai](https://ai-agent.review/agents/yellow-ai.md): 0 externally reported, 2 vendor-documented, of 7 - [Freddy AI Agent](https://ai-agent.review/agents/freddy-ai.md): 0 externally reported, 0 vendor-documented, of 7 ## Every claim behind these groups ### Forethought — Vendor-documented - Listed helpdesk and CRM integrations include Zendesk, Salesforce, ServiceNow, Intercom, Kustomer, Gorgias, Gladly, Freshworks, Freshchat, Front, Help Scout, HubSpot, Jira, Dynamics 365, HaloCRM, TeamSupport, Zammad, NICE, Talkdesk, Comm100, Drift, Gainsight and Gong. _(Vendor-reported, checked 20 Sept 2026; source: [Forethought Integrations](https://forethought.ai/integrations/); claim id: `forethought-helpdesks`)_ ### PolyAI — Vendor-documented - PolyAI documents integrations with Salesforce (customer lookup and case management), Zendesk (Talk voice routing and ticketing), Gladly, NICE CXone, Amazon Connect, Webex, Five9 and Twilio, and its marketing site claims "130+ integrations available" across telephony/voice routing, CRM and knowledge, productivity, and vertical systems. _(Vendor-reported, checked 20 Sept 2026; source: [PolyAI Docs — documentation index (llms.txt)](https://docs.poly.ai/llms.txt); claim id: `polyai-cmp-helpdesks`)_ Method: https://ai-agent.review/methodology#shortlists