--- segment: dynamics-365 segment_kind: helpdesk question: "What is the best AI customer service agent for Microsoft Dynamics 365?" page_url: https://ai-agent.review/best-ai-agent-for-customer-service/dynamics-365 record_url: https://ai-agent.review/best-ai-agent-for-customer-service/dynamics-365.md tested_performance: not-yet-tested --- # What is the best AI customer service agent for Microsoft Dynamics 365? No independent source establishes any agent in this catalogue as working with Microsoft Dynamics 365. Forethought and Yellow.ai document it in their own material, which is where a shortlist starts rather than where it ends. 2 of the 22 agents reviewed have any published evidence for Microsoft Dynamics 365; for the rest it is unknown, which means nobody has published it, not that the product cannot do it. Nothing here has been tested by this portal, so treat every name below as a shortlist to validate, not a winner. ## How these groups are formed 1. Agents are grouped by what the cited sources establish for this segment, not scored against each other. 2. An outside source reporting the product in this segment comes first, then the vendor's own documentation, then a documented limitation, then silence. 3. Within a group the order is alphabetical, because the evidence does not support ranking one against another. 4. No agent is dropped: the ones with nothing published are named too. Groups are derived from the cited claims at build time and describe the evidence, not the products. Nothing here has been tested, so a higher group means more has been established about an agent in this segment, not that it performs better. An agent can be well suited to you and sit in the last group simply because nobody has written about it. Published review-site ratings do not order these groups either: where a record carries one it is cited on the profile, but those ratings score whole products against each other — one vendor's bundled chat widget against another's full help desk — and none of them measures the AI agent on its own. ## An outside source reports it serving this segment A customer, analyst or journalist with no stake in the sale describes the product working here. This is the strongest evidence the portal holds, and it is still somebody else's deployment, not yours. No agent in the catalogue is in this group. ## The vendor documents this segment, and nobody else has written about it The vendor says it serves this segment. That is a reasonable place to start a shortlist and it is not confirmation, because no independent source has reported on it either way. Listed alphabetically. Position inside a group carries no meaning: these agents are not ranked against each other. | Agent (A–Z) | Vendor | Evidence for this segment | What puts it here | Customer workflows with evidence | | --- | --- | --- | --- | --- | | [Forethought](https://ai-agent.review/agents/forethought.md) | Forethought (Zendesk) | Vendor-documented | [Forethought Integrations](https://forethought.ai/integrations/) | 3 externally reported, 0 vendor-documented, of 7 | | [Yellow.ai](https://ai-agent.review/agents/yellow-ai.md) | Yellow.ai | Vendor-documented | [App configuration overview (Yellow.ai docs)](https://docs.yellow.ai/docs/nexus/appConfiguration/overview) | 0 externally reported, 2 vendor-documented, of 7 | ## A limitation is documented for this segment A cited source describes a limit or a bad experience here. It sits below vendor documentation because it is not evidence of fit, and above the agents nobody has written about because somebody at least looked. Read the condition: it may not apply to you at all. No agent in the catalogue is in this group. ## Nothing published for this segment No reviewed source places these agents here, by the vendor's own documentation or otherwise. That is a gap in the public record, not a finding against the products, and several of them may suit you. Listed alphabetically. Position inside a group carries no meaning: these agents are not ranked against each other. - [Ada](https://ai-agent.review/agents/ada.md) - [Agentforce](https://ai-agent.review/agents/agentforce.md) - [Breeze Customer Agent](https://ai-agent.review/agents/hubspot-breeze.md) - [Crescendo](https://ai-agent.review/agents/crescendo.md) - [Decagon](https://ai-agent.review/agents/decagon.md) - [Fin](https://ai-agent.review/agents/fin.md) - [Five9](https://ai-agent.review/agents/five9.md) - [Freddy AI Agent](https://ai-agent.review/agents/freddy-ai.md) - [Genesys Cloud CX](https://ai-agent.review/agents/genesys-cloud-cx.md) - [Gorgias AI Agent](https://ai-agent.review/agents/gorgias.md) - [Kore.ai](https://ai-agent.review/agents/kore-ai.md) - [LivePerson](https://ai-agent.review/agents/liveperson.md) - [Lyro](https://ai-agent.review/agents/lyro.md) - [NiCE Cognigy](https://ai-agent.review/agents/nice-cognigy.md) - [NiCE CXone](https://ai-agent.review/agents/nice-cxone.md) - [PolyAI](https://ai-agent.review/agents/polyai.md) - [Sierra](https://ai-agent.review/agents/sierra.md) - [Sprinklr](https://ai-agent.review/agents/sprinklr.md) - [Talkdesk](https://ai-agent.review/agents/talkdesk.md) - [Zendesk AI Agents](https://ai-agent.review/agents/zendesk-ai-agents.md) ## Every claim behind these groups ### Forethought — Vendor-documented - Listed helpdesk and CRM integrations include Zendesk, Salesforce, ServiceNow, Intercom, Kustomer, Gorgias, Gladly, Freshworks, Freshchat, Front, Help Scout, HubSpot, Jira, Dynamics 365, HaloCRM, TeamSupport, Zammad, NICE, Talkdesk, Comm100, Drift, Gainsight and Gong. _(Vendor-reported, checked 20 Sept 2026; source: [Forethought Integrations](https://forethought.ai/integrations/); claim id: `forethought-helpdesks`)_ ### Yellow.ai — Vendor-documented - Documented help desk and CRM integrations include Freshdesk, Freshservice, ServiceNow, Zendesk, Salesforce Service Cloud, HubSpot, Microsoft Dynamics 365 and Zoho CRM, with live-agent handoff connectors for Zendesk, Salesforce, ServiceNow, Genesys Cloud, Intercom and Amazon. _(Vendor-reported, checked 20 Sept 2026; source: [App configuration overview (Yellow.ai docs)](https://docs.yellow.ai/docs/nexus/appConfiguration/overview); claim id: `yellow-ai-cmp-helpdesks`)_ Method: https://ai-agent.review/methodology#shortlists