--- question: "What is the best AI agent for customer service?" page_url: https://ai-agent.review/best-ai-agent-for-customer-service record_url: https://ai-agent.review/best-ai-agent-for-customer-service.md tested_performance: not-yet-tested --- # What is the best AI agent for customer service? There is no single best AI agent for customer service, and any page that names one is ranking something other than performance. This portal has run no benchmark, so it will not pick a winner. What it can do is show which AI customer service agents have evidence behind them for a buyer like you: choose your business size, a customer problem, your industry, a channel or your help desk below and each shortlist orders the catalogue by what the cited sources actually establish, links every claim to the source and the date it was checked, and says plainly where the record runs out. ## How these shortlists are grouped 1. Agents are grouped by what the cited sources establish for this segment, not scored against each other. 2. An outside source reporting the product in this segment comes first, then the vendor's own documentation, then a documented limitation, then silence. 3. Within a group the order is alphabetical, because the evidence does not support ranking one against another. 4. No agent is dropped: the ones with nothing published are named too. Groups are derived from the cited claims at build time and describe the evidence, not the products. Nothing here has been tested, so a higher group means more has been established about an agent in this segment, not that it performs better. An agent can be well suited to you and sit in the last group simply because nobody has written about it. Published review-site ratings do not order these groups either: where a record carries one it is cited on the profile, but those ratings score whole products against each other — one vendor's bundled chat widget against another's full help desk — and none of them measures the AI agent on its own. ## By business size ### Small businesses - Record: https://ai-agent.review/best-ai-agent-for-customer-service/small.md - Question answered: What is the best AI customer service agent for a small business? - Agents with published evidence: 13 of 22 - Reported by an outside source: Freddy AI Agent, Lyro ### Mid-market - Record: https://ai-agent.review/best-ai-agent-for-customer-service/mid-market.md - Question answered: What is the best AI customer service agent for a mid-market company? - Agents with published evidence: 7 of 22 - Reported by an outside source: Freddy AI Agent ### Enterprise - Record: https://ai-agent.review/best-ai-agent-for-customer-service/enterprise.md - Question answered: What is the best AI customer service agent for an enterprise? - Agents with published evidence: 16 of 22 - Reported by an outside source: Crescendo, Five9, Genesys Cloud CX, Kore.ai, LivePerson, NiCE Cognigy, NiCE CXone, PolyAI, Sprinklr, Yellow.ai ## By customer problem ### Billing - Record: https://ai-agent.review/best-ai-agent-for-customer-service/billing.md - Question answered: What is the best AI customer service agent for billing questions? - Agents with published evidence: 8 of 22 - Reported by an outside source: PolyAI ### Orders - Record: https://ai-agent.review/best-ai-agent-for-customer-service/orders.md - Question answered: What is the best AI customer service agent for order enquiries? - Agents with published evidence: 13 of 22 - Reported by an outside source: Forethought, Gorgias AI Agent, NiCE CXone, PolyAI, Talkdesk ### Returns - Record: https://ai-agent.review/best-ai-agent-for-customer-service/returns.md - Question answered: What is the best AI customer service agent for returns? - Agents with published evidence: 8 of 22 - Reported by an outside source: none ### Product questions - Record: https://ai-agent.review/best-ai-agent-for-customer-service/product-questions.md - Question answered: What is the best AI customer service agent for product questions? - Agents with published evidence: 19 of 22 - Reported by an outside source: Crescendo, Five9 ### Account issues - Record: https://ai-agent.review/best-ai-agent-for-customer-service/account-issues.md - Question answered: What is the best AI customer service agent for account issues? - Agents with published evidence: 8 of 22 - Reported by an outside source: Forethought, Talkdesk ### Complaints - Record: https://ai-agent.review/best-ai-agent-for-customer-service/complaints.md - Question answered: What is the best AI customer service agent for complaints? - Agents with published evidence: 8 of 22 - Reported by an outside source: NiCE CXone ### Human handoff - Record: https://ai-agent.review/best-ai-agent-for-customer-service/human-handoff.md - Question answered: What is the best AI customer service agent for handing customers over to a person? - Agents with published evidence: 21 of 22 - Reported by an outside source: Crescendo, Decagon, Five9, Forethought, Kore.ai, Lyro, NiCE Cognigy, NiCE CXone, Sprinklr, Talkdesk, Zendesk AI Agents ## By industry ### Retail and e-commerce - Record: https://ai-agent.review/best-ai-agent-for-customer-service/retail-ecommerce.md - Question answered: What is the best AI customer service agent for e-commerce and retail? - Agents with published evidence: 12 of 22 - Reported by an outside source: Gorgias AI Agent, Kore.ai, Lyro, NiCE CXone, Talkdesk ### Financial services - Record: https://ai-agent.review/best-ai-agent-for-customer-service/financial-services.md - Question answered: What is the best AI customer service agent for financial services? - Agents with published evidence: 5 of 22 - Reported by an outside source: Kore.ai, LivePerson, Talkdesk ### Telecommunications - Record: https://ai-agent.review/best-ai-agent-for-customer-service/telecommunications.md - Question answered: What is the best AI customer service agent for telecoms? - Agents with published evidence: 4 of 22 - Reported by an outside source: LivePerson, Sprinklr, Yellow.ai ### Travel and hospitality - Record: https://ai-agent.review/best-ai-agent-for-customer-service/travel-hospitality.md - Question answered: What is the best AI customer service agent for travel and hospitality? - Agents with published evidence: 4 of 22 - Reported by an outside source: LivePerson, NiCE CXone, PolyAI ### Healthcare - Record: https://ai-agent.review/best-ai-agent-for-customer-service/healthcare.md - Question answered: What is the best AI customer service agent for healthcare? - Agents with published evidence: 3 of 22 - Reported by an outside source: Kore.ai, NiCE CXone ### Public sector and education - Record: https://ai-agent.review/best-ai-agent-for-customer-service/public-sector.md - Question answered: What is the best AI customer service agent for the public sector? - Agents with published evidence: 3 of 22 - Reported by an outside source: NiCE CXone, PolyAI ### Logistics and delivery - Record: https://ai-agent.review/best-ai-agent-for-customer-service/logistics-delivery.md - Question answered: What is the best AI customer service agent for logistics and delivery? - Agents with published evidence: 2 of 22 - Reported by an outside source: PolyAI ## By channel ### Web and in-app chat - Record: https://ai-agent.review/best-ai-agent-for-customer-service/chat.md - Question answered: What is the best AI customer service agent for web and in-app chat? - Agents with published evidence: 19 of 22 - Reported by an outside source: none ### Email - Record: https://ai-agent.review/best-ai-agent-for-customer-service/email.md - Question answered: What is the best AI customer service agent for email? - Agents with published evidence: 15 of 22 - Reported by an outside source: none ### Voice and phone - Record: https://ai-agent.review/best-ai-agent-for-customer-service/voice.md - Question answered: What is the best AI customer service agent for phone calls? - Agents with published evidence: 18 of 22 - Reported by an outside source: none ### SMS - Record: https://ai-agent.review/best-ai-agent-for-customer-service/sms.md - Question answered: What is the best AI customer service agent for SMS? - Agents with published evidence: 11 of 22 - Reported by an outside source: none ### WhatsApp - Record: https://ai-agent.review/best-ai-agent-for-customer-service/whatsapp.md - Question answered: What is the best AI customer service agent for WhatsApp? - Agents with published evidence: 10 of 22 - Reported by an outside source: none ### Social messaging - Record: https://ai-agent.review/best-ai-agent-for-customer-service/social.md - Question answered: What is the best AI customer service agent for social messaging? - Agents with published evidence: 11 of 22 - Reported by an outside source: none ## By help desk ### Zendesk - Record: https://ai-agent.review/best-ai-agent-for-customer-service/zendesk.md - Question answered: What is the best AI customer service agent for Zendesk? - Agents with published evidence: 11 of 22 - Reported by an outside source: none ### Salesforce - Record: https://ai-agent.review/best-ai-agent-for-customer-service/salesforce.md - Question answered: What is the best AI customer service agent for Salesforce? - Agents with published evidence: 11 of 22 - Reported by an outside source: none ### ServiceNow - Record: https://ai-agent.review/best-ai-agent-for-customer-service/servicenow.md - Question answered: What is the best AI customer service agent for ServiceNow? - Agents with published evidence: 4 of 22 - Reported by an outside source: none ### Freshdesk - Record: https://ai-agent.review/best-ai-agent-for-customer-service/freshdesk.md - Question answered: What is the best AI customer service agent for Freshdesk? - Agents with published evidence: 6 of 22 - Reported by an outside source: none ### Intercom - Record: https://ai-agent.review/best-ai-agent-for-customer-service/intercom.md - Question answered: What is the best AI customer service agent for Intercom? - Agents with published evidence: 7 of 22 - Reported by an outside source: none ### HubSpot - Record: https://ai-agent.review/best-ai-agent-for-customer-service/hubspot.md - Question answered: What is the best AI customer service agent for HubSpot? - Agents with published evidence: 5 of 22 - Reported by an outside source: none ### Kustomer - Record: https://ai-agent.review/best-ai-agent-for-customer-service/kustomer.md - Question answered: What is the best AI customer service agent for Kustomer? - Agents with published evidence: 2 of 22 - Reported by an outside source: none ### Gorgias - Record: https://ai-agent.review/best-ai-agent-for-customer-service/gorgias.md - Question answered: What is the best AI customer service agent for Gorgias? - Agents with published evidence: 3 of 22 - Reported by an outside source: none ### Gladly - Record: https://ai-agent.review/best-ai-agent-for-customer-service/gladly.md - Question answered: What is the best AI customer service agent for Gladly? - Agents with published evidence: 2 of 22 - Reported by an outside source: none ### Help Scout - Record: https://ai-agent.review/best-ai-agent-for-customer-service/help-scout.md - Question answered: What is the best AI customer service agent for Help Scout? - Agents with published evidence: 2 of 22 - Reported by an outside source: none ### Front - Record: https://ai-agent.review/best-ai-agent-for-customer-service/front.md - Question answered: What is the best AI customer service agent for Front? - Agents with published evidence: 2 of 22 - Reported by an outside source: none ### Microsoft Dynamics 365 - Record: https://ai-agent.review/best-ai-agent-for-customer-service/dynamics-365.md - Question answered: What is the best AI customer service agent for Microsoft Dynamics 365? - Agents with published evidence: 2 of 22 - Reported by an outside source: none Method: https://ai-agent.review/methodology#shortlists